Help Desk Analyst
Help Desk Analyst - Contract
đź“ŤBelfast, Northern Ireland (Flexible working)
đź’· Day Rate - ÂŁ150 a day
Are you an IT Support professional looking to develop your career within a fast-paced and evolving technical environment?
We’re supporting a business seeking a Digital Systems Analyst to join their internal IT team, providing 1st and 2nd line support across business systems, end-user technologies, and core IT services.
This is a great opportunity for someone who enjoys troubleshooting technical issues, supporting users, and gaining exposure to a broad range of technologies.
The Role
You’ll provide day-to-day technical support across hardware, software, and business applications, ensuring users receive a reliable and responsive IT service.
Working closely with wider technical teams, you’ll also contribute to system improvements, documentation, device deployments, and ongoing support initiatives.
Key Responsibilities
- Provide 1st and 2nd line support for IT incidents and service requests
- Troubleshoot hardware, software, and connectivity issues
- Support Microsoft technologies and end-user devices
- Assist with device setup, onboarding, and user administration
- Support remote connectivity and networking issues
- Escalate more complex technical issues where required
- Maintain support documentation and knowledge articles
- Assist with upgrades, deployments, and improvement projects
- Support patching, endpoint security, and compliance activities
What We’re Looking For
- Previous experience within an IT Support or Service Desk environment
- Strong knowledge of:
- Windows environments
- Microsoft applications and services
- User account administration
- Hardware troubleshooting
- Basic networking fundamentals
- Experience supporting laptops, desktops, mobile devices, and peripherals
- Strong communication and customer service skills
- Ability to manage and prioritise workloads effectively
Desirable Experience
- ITIL or similar service management exposure
- Microsoft certifications or administration experience
- Experience with device management tools
- Exposure to ERP or business systems support
- Experience supporting system upgrades or improvement projects
This is an excellent opportunity to join a collaborative technical environment where you’ll continue developing your skills across a broad IT landscape.