B2B Customer Service Practitioner, Song Service

B2B Customer Service Practitioner, Song Service

L7

London. Manchester, Edinburgh 

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: song

As a team:

Song Service:

Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – across the B2B landscape

The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office.

As part of the Song Service team, you will:

• Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises
• Work with famous brands and household names – no worrying about how to explain what you do to your family again!
• Support clients to define a customer-first mindset, helping them shape their business and operating models
• Redefine customer journeys and personalise interactions to create significant and consistent experiences
• Be at the forefront of physical and digital engagement models to give their customers a seamless service model
• Re-invent the customer ‘ecosystem’ as products / services spread across organisations
• Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions
• Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services
• Deepen your practitioner knowledge in areas such as Agentic AI and human-centred design
• Shape and help deliver integrations of cloud-based AI-powered customer platforms (e.g. Salesforce, Microsoft Dynamics, ServiceNow, AWS)
• Work with and learn from high-performing individuals across Accenture’s Global Network with varied specialisations who are passionate about helping organisations champion the customer

You'll learn, grow and advance in an innovative culture that thrives with shared success and enables boundaryless opportunities that can drive your career in new and exciting ways. If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.

In this role your responsibilities will be to:

• Lead high-performing teams and hold critical roles in large-scale transformational programmes for clients
• Spend most of your time working on client projects and/or sites, delivering a project, and working alongside Song Service Leadership to broaden our client base and delivery scope
• Become a trusted advisor and build meaningful relationships with senior client leadership
• Design and deliver compelling customer propositions
• Provide line management to more junior team members
• Lead clients through the design and adoption of AI-powered experiences, connecting strategy, data, technology, and creative execution.
• Work with Accenture teams to bring innovative solutions and new ideas to our clients to challenge their existing ways of working and strengthen Accenture’s brand and position
• Collaborate globally with Accenture’s Global Network to add further value and enhance delivery
• Contribute to the Service Practice with extracurricular activities, including developing Thought Leadership
• Undergo regular training to remain at the forefront of emerging trends and technologies