Client Lead/Senior Business Director

Position: Client Lead/Senior Business Director

Location: London

Career Level:  Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

What you will do...

As a Client Partner, you’ll lead one of our most significant and high-profile client relationships: a global Quick Service Restaurant (QSR) brand. Sitting at the heart of our partnership as their Digital Customer Agency, you’ll drive transformation and innovation across loyalty, CRM, and digital engagement.

You’ll act as a trusted senior advisor, building deep relationships with senior stakeholders and inspiring a multidisciplinary team to deliver work that moves people and drives measurable impact.

This is a leadership role for someone who blends strategic vision with commercial acumen, thrives on collaboration, and brings energy and ambition to everything they do

Client Leadership & Relationship Management

• Act as the senior point of contact for the client, nurturing trusted relationships with C-suite and senior stakeholders.

• Champion the client’s digital vision, aligning TMW’s output with their long-term business goals.

• Navigate complex stakeholder environments with confidence and influence at the highest level.

Team Leadership & Collaboration

• Inspire and mentor a core client services and project management team of 10 people, fostering collaboration, growth, and excellence.

• Oversee and create alignment across a wider multi-disciplinary team of around 30 specialists in strategy, creative, data, technology, and production.

• Nurture relationships with our global community partners across Accenture. Collaborating to drive cross-market learning and efficiencies.

Strategic Direction & Innovation

• Define and drive digital customer strategies that elevate engagement and loyalty.

• Identify opportunities for innovation, leveraging behavioural insight, data, and emerging technology.

• Turn complex business challenges into actionable, measurable solutions that deliver impact.

Commercial & Growth Accountability

• Own the commercial health of the account, ensuring profitability and sustainable growth, both for TMW and the client.

• Lead growth opportunities with the immediate client team and beyond, representing TMW at the most senior levels.

• Contribute to agency thought leadership and positioning with this client, helping shape our reputation as digital customer experts.