Client Management Specialist

Job Description

hackajob is collaborating with Accenture to connect them with exceptional professionals for this role.

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Client Management Specialist

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Location: Newport, Wales / Stevenage / Portsmouth, UK

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Salary: Competitive salary and package dependent on experience

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Career Level: We are hiring at levels - Senior Analyst or Specialist

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Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
Note: The above information relates to a specific client requirement

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As a Client Management Specialist, you will join the IT team supporting the Digital Workplace. In this role, you will be responsible for maintaining, configuring, and supporting desktop technologies across a distributed environment. You will lead software distribution and patch management activities, including building and deploying software packages to workstations. The role also includes administration of software packaging, configuration management processes, and maintaining the client management infrastructure.

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You will additionally operate in a third‐line support capacity, assisting with the resolution of complex issues, problems, and major incidents.

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Primary Responsibilities

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• \nProvide expert administration of Microsoft SCCM/MECM.\n

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• \nManage and configure Active Directory and Group Policy Objects (GPO).\n

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• \nOversee patching and software lifecycle management for Windows operating systems, including Windows 11.\n

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• \nApply advanced knowledge of the Windows registry, file system permissions, drivers, and related components.\n

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• \nWork on assigned tasks and incidents as part of a managed service environment.\n

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• \nApply ITIL best practices in day‐to‐day operations and processes.\n

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Desirable Skills & Experience

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• \nExperience with Nexthink or similar End User Experience analytics tools.\n

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• \nStrong experience with PowerShell scripting.\n

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• \nWorking knowledge of networking concepts to support advanced troubleshooting.\n

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• \nBasic understanding of Linux operating systems.\n

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• \nAccenture expects all of its people to utilise AI effectively in their day‐to‐day work. The following capabilities are desirable for all roles:\n

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• \nUnderstanding of core AI concepts and how they apply within business and delivery contexts.\n

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• \nProficiency in AI‐powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency.\n

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• \nAwareness of Responsible AI principles and adherence to enterprise AI governance, standards, and approved usage guidelines.\n

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• \nAI Training and/or Certifications, or a commitment to ongoing learning to maintain and grow AI proficiency.\n

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