Customer Data Strategy Consultant

Customer Data Strategy Consultant Consultant (CL9)London or ManchesterSong AI and DataWe AreAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.Visit us at: The RoleCustomer data has never been more valuable — or more complex to activate. Brands are sitting on rich signals across every channel, but most are still struggling to connect them, trust them, and turn them into real customer experiences that drive growth.Demand for this expertise has never been higher. Organisations across every sector are racing to make their customer and business data AI-ready. Clients need consultants who understand this landscape end-to-end: the platforms, the data foundations, and the AI ambition sitting on top of it.As a Customer Data Strategy Consultant, you will help clients cut through that complexity. You will shape strategies that span the full customer data lifecycle — from how data is collected and unified, to how it powers personalisation, decisioning, and measurable business outcomes. You will work at the intersection of business strategy, data architecture, and emerging AI capability, translating what is technically possible into what is commercially valuable.This is not a role for people who produce strategies and move on. It is for people who stay invested in the outcome — who care whether the roadmap actually gets built, whether the CDP actually activates, whether the client is genuinely better off. You bring the thinking and you drive the doing.What You Will DoShape Customer Data StrategyDefine how clients collect, unify, and activate customer data across online and offline channelsDevelop data strategies that connect directly to business outcomes — revenue growth, retention, acquisition efficiency, and lifetime valueAdvise on data governance, consent, and privacy frameworks in an era of increasing regulation (GDPR, post-cookie, AI Act)Turn ambiguous client challenges into clear, actionable roadmaps with defined milestones and measurable valueHelp clients build the case for investment — developing business cases that resonate at board levelDesign & Modernise Customer Data ArchitectureLead the design and implementation of Customer Data Platforms (CDPs), MDM systems, and CRM ecosystemsGuide clients through legacy modernisation — moving from fragmented, batch-driven systems to cloud-native, event-driven architecturesEvaluate and recommend the right technology stack across Martech, Adtech, and data platform ecosystems — with a point of view, not just a list of optionsArchitect data foundations that are AI-ready: unified, trusted, real-time, and governedBridge AI Ambition & Data RealityAdvise clients on how AI can transform customer engagement — personalisation at scale, GenAI-powered content, conversational interfaces, intelligent decisioning, and next-best-actionAssess a client's data readiness for AI and define a practical path to close the gap — covering data quality, governance, identity, and architecture prerequisitesTranslate AI ambition into grounded strategy: you do not need to build the models, but you need to understand what makes them work and what gets in the wayHelp clients define measurement frameworks that prove the value of AI and data investments to the businessDrive Product & DeliveryDefine and manage customer data products — use case prioritisation, roadmap development, KPIs, and iterative deliveryLead workstreams end-to-end, from discovery and design through to implementation and handover — you own the outcome, not just the slideWork across business and technical teams as a translator: turning business requirements into data requirements, and data capabilities into business valueOperate in agile delivery environments, managing stakeholders at all levels from data engineers to C-suiteEngage Clients & Build TrustAct as a trusted advisor to senior client stakeholders — guiding decisions, challenging assumptions, and building long-term relationshipsFacilitate workshops, present recommendations, and communicate complex data concepts to non-technical audiences with clarity and confidenceContribute to business development — shaping proposals, supporting pitches, and spotting opportunities to grow client relationshipsWho You AreYou are a strategist who gets things done. You are just as comfortable in a client workshop defining the vision as you are rolling up your sleeves to turn that vision into a concrete plan with owners, milestones, and accountability.When a client brings you a problem, your instinct is not to reach for a framework — it is to understand the real constraint, form a point of view, and start moving. You do not wait for perfect information. You work with what you have, make smart assumptions, and course-correct as you learn. You are solution-oriented by nature: the problem is just the starting point.You take ownership. If a workstream is drifting, you course-correct it. If stakeholders are misaligned, you get them in a room. If the brief is unclear, you sharpen it. You care about outcomes, not just outputs — and the people around you can feel the difference.What's in it for YouOur Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include:25 days of leave per year plus 3 extra volunteering days for charitable work of your choiceFamily-friendly and flexible work policiesAttractive pension plan with financial wellbeing support and resourcesPrivate healthcare insurance plan and Mental Wellbeing supportEmployee Assistance Programme, Career Development and CounsellingA range of generous Parental Leave offeringsRequired — Experience & KnowledgeExperience in customer data strategy, data architecture, product management, or a related consulting disciplineDeep understanding of the modern customer data ecosystem: CDPs (Salesforce Data Cloud, Adobe Experience Platform, Treasure Data, mParticle), MDM, CRM, and data warehousingFamiliar with analytical approaches used in customer strategy: segmentation, propensity modelling, next-best-action, attribution, and customer journey analytics — ability to interpret and apply, not necessarily buildKnowledge of cloud data platforms (Azure, GCP, AWS) and modern data architecture patterns (medallion architecture, data mesh, real-time streaming)Proven ability to build business cases, develop roadmaps, and communicate value to senior stakeholdersPractical understanding of how AI is applied to customer data strategy — from a commercial and strategic lens, not a data science oneAwareness of AI applications in customer engagement: personalisation, content generation, conversational AI, and intelligent decisioningPreferredExperience leading or contributing to CDP implementations or data platform migrations end-to-endSolid understanding of data governance, data quality, and privacy regulation (GDPR, ePrivacy, cookieless future)Certifications in cloud architecture, data governance, or relevant Martech platformsBachelor's or Master's degree in Business, Marketing, Data, or a related fieldAbout AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.SummaryLocation: LondonType: Full time