Dynamics 365 Customer Engagement Architect Sr. Manager

Role: Dynamics 365 Customer Engagement Architect Senior Manager, Microsoft Business Group (AMBG)

Career Level: Senior Manager

Location: London

Travel: Flexibility to travel to client Sites 

About the job:?

Generative and agentic AI presents a huge opportunity for our clients to reinvent sales and service.

This is a high growth area for the Accenture Microsoft Business Group (AMBG), triggered by Microsoft’s significant investments in AI via Copilot and agents, and the continued expansion of the Dynamics 365 platform. As a result, we have created a new Senior Manager Technical Architect role to help our clients discover and assess the potential of the Microsoft Customer Engagement solutions, and to develop the architecture and roadmap required to deliver the platform across their organisation.

In this highly visible role, you will envision and design innovative solutions and services for Accenture’s enterprise clients. You act as their trusted advisor, taking ownership of the technical architecture within the solution from early-stage meetings through the delivery lifecycle.

About us:

Accenture offers a unique opportunity for impact and career growth. In AMBG you will be part of a unique joint venture with Microsoft of over 80,000 professionals, 20 times Microsoft Global SI Partner of the Year, and recognised as a leader across categories including AI and Business Applications by analysts including Everest Group, Forrester, and IDC.

We also offer our clients a complete partnership at every stage of their sales transformation journey from defining customer strategy through delivery of technology and into a managed service or even outcome-based customer operations offerings.