Ecommerce Transformation Consultant

Position: ECommerce Transformation Consultant Location:  London Career Level: Consultant

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: song

As an Ecommerce Consultant...

We are seeking an experienced professional with expertise in transformation, and ecommerce, with a focus on one or more of the following industries:  retail, consumer goods, hospitality, and travel.

Key areas of focus include ecommerce, digital commerce transformation, sales (advisor) effectiveness/enablement, go-to-market strategies, B2B/B2C direct-to-customer growth, channel strategy, lead management, and sales operating model design. Additional experience in marketing, service strategy, and other industries is a plus.

You are a problem solver with strong project delivery experience in industry or consulting, comfortable working in fast-paced, agile environments. You are a  trusted advisor, facilitating workshops, developing business recommendations, and building business cases for innovative solutions (e.g., AI/Gen-AI enabled capabilities). You balance project delivery responsibilities with managing project progress and client relationships.

Key Responsibilities:

Ecommerce & Thought Leadership

• Define and enable ecommerce sales and growth strategies to help clients achieve top-line objectives, focusing on digital commerce, omnichannel strategies, and sales transformation.

• Understand client needs, develop tailored solutions, and deliver high-impact projects to transform sales and ecommerce organizations.

• Build and sustain client relationships as a trusted advisor, helping them advance their ecommerce and sales capabilities.

• Manage and coach junior team members while growing your own expertise to maintain Accenture’s thought leadership in ecommerce and digital transformation.

• Create and develop eCommerce campaign briefs and execution E2E delivery, QA and go live. 

Delivery Execution

• Design and execute large-scale ecommerce transformation programs, including current state assessments, target state design, and operating model transformations.

• Implement business changes that drive industry-specific, functional, and digital operating model transformation, with a focus on ecommerce platforms and solutions.

• Analyze and synthesize technology needs, selecting the most relevant tools and techniques to meet client requirements, including Commerce platforms, CRM, CDP, Loyalty programs, and MarTech solutions.

• Manage implementation engagements, from client buy-in to planning, budgeting, deliverables, and risk assessment, with heavy client engagement and large delivery teams.

Sales & Origination

• Originate, qualify, and close new opportunities for Accenture, including ecommerce enablement, go-to-market strategies, direct-to-customer growth, and sales operating model design.

• Drive pipeline opportunities from initial idea to contract to implementation, leveraging Accenture’s capabilities across Song, Strategy & Consulting, Technology, and Operations.

• Manage performance and profitability of sold deals, identifying opportunities for extension, cross-sell, or up-sell.