Head of Salesforce Field Service UK & Ireland

Role Title: Head of Salesforce Field Service (UK & Ireland)

Location: London (Birmingham or Manchester considered)

Salary: Competitive salary and package dependent on experience

Career Level: Senior Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” –Julie Sweet, Accenture CEO

About the Role

We are seeking an experienced Head of Salesforce Field Service to lead and grow our Salesforce Field Service capability across the UK and Ireland. This is a senior leadership and subject-matter expert role, combining deep platform expertise, industry insight, and trusted-advisor engagement with complex, asset-intensive organisations.

You will shape Field Service strategy, support major transformation programmes, and act as a go-to authority for Salesforce Field Service across pre-sales, discovery, design, and delivery.

Key Responsibilities

Salesforce Field Service Leadership

• Own and lead the Salesforce Field Service proposition for the UK & Ireland market, acting as the senior point of expertise across engagements 

• Set standards and best practice for Field Service discovery, solution design, and delivery approach 

Solutioning & Pre-Sales Support

• Provide senior Field Service input into bids and pursuits, including solution shaping, effort estimation, staffing models, and commercial diligence 

• Partner closely with sales, solution architecture, and delivery leadership to ensure propositions are credible, scalable, and value-led 

Trusted Advisor to Clients

• Act as a trusted advisor to senior client stakeholders, helping them define practical, outcome-focused Field Service roadmaps aligned to business value rather than technology alone 

• Challenge assumptions, manage delivery risk, and guide clients on realistic MVPs, phasing, and integration complexity in Field Service transformations

Discovery, Blueprint & Architecture Oversight

• Lead or assure Field Service discovery and blueprint phases, covering operating model, process, data, integration, and platform architecture 

• Ensure solutions leverage Salesforce Field Service capabilities appropriately, balancing configuration vs. customisation and avoiding unnecessary technical debt 

Delivery & Capability Enablement

• Provide senior SME oversight during delivery phases, supporting teams with design decisions, delivery planning, and risk management 

• Mentor and support architects, delivery leads, and consultants within the Field Service capability, helping build long-term organisational depth

Salesforce & Ecosystem Engagement

• Work closely with Salesforce and internal centres of excellence to stay aligned with product roadmap, emerging capabilities, and industry accelerators