LTS AV Team Lead

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

The AV Lead will  support the Technology Support Lead in developing and supporting AV Support for UKI. To assist in the planning, co-ordination, management and delivery of high profile change management projects based on the technology refresh lifecycle for all UKI locations and to manage the day to day activities of the UKI AV Support team.

The UKI AV Team Lead is responsible for managing the following: ·

• Building and maintaining on-going relationships with key individuals within the business to help meet their support requirements and to build relationships with key individuals in our global teams in order to aid in the delivery of local support

• Assist in the development and growth of AV as a service across UKI

• Acting as an AV Lead working with Project & Operations teams and various third party project contractors for change programs

• Assisting in defining and managing the Technology Refresh pipeline by working closely with the Operations team for The Dock and other UKI locations

• Ensuring that Information Security and Data Privacy requirements are implemented and audit ready · The coordination and delivery of Technology for all events and high-profile visits in Ireland

• Liaising with all Operational teams to deliver high-end corporate services and events  

• Key customers of events support will be Accenture Ireland, The Dock, the Office of the CEO and AWS Event Planners.

Responsibilities

Technology Support, Maintenance & Management

• Act as Technical subject matter expert (SME), with the ability to manage and deliver high-profile corporate meetings and events including technical requirements such as: Audio Visual equipment setup and management, network setup and connectivity, network printing, software and hardware support

• Act as an AV Cyviz subject matter expert (SME) to ensure dynamic and innovative use of the Cyviz AV installations for business as usual and special events

• Use understanding of the technology capabilities within the environment to best position technical solutions /offerings to meet business objectives

• Troubleshoot issues, adapting and creating non-standard approaches to problem solving in live situations

• Manage the set up and install of additional equipment as required for the AV offering (video screens, video monitors, connecting wires and cables, sound speakers etc.)

• Effectively manage IT equipment held onsite within all UKI locations

• Act as single point of contact and the SME for the technology requirements for all local and global events in Ireland

• Ensure the physical security of assets within the Accenture environment is maintained

• Liaise with 3rd party suppliers to ensure effective delivery of goods and services

People Management

Provide effective management / direction for direct reports and contributing SME resources

• Provide effective management of all direct reports ensuring they are performance managed to a high standard, providing performance feedback in a timely manner, managing poor performance effectively and completing formal performance feedback via Performance Achievement per each discrete project completed

• Implement the Career Development Framework to ensure individuals have the right skills for the role: training, developing and implementing succession planning within the team to meet business needs

• Manage and prioritise a complex workload for the team as a whole, to ensure optimum team performance, whilst maintaining or improving current employee satisfaction level as measured by the Global Engagement Survey (GES)

• Check key skills for each role within projects/work packages are documented and updated to ensure skill sets are broadened in line with different project activity .

Customer Relationship Management

• Work with customer representatives to capture requirements in order to develop knowledge of client requirements and desired service levels

• Ensure proactive involvement with projects and initiatives to improve impact on service delivery

• Deliver all elements of the Service Management Framework (incident, problem, change & reporting) in order to meet SLAs

• Work with and leverage internal teams to ensure successful delivery of all high-profile events

• Provide dedicated and personalised executive Technology support to VIPs where applicable

• Work within multi-functional teams during planning, configuration, setup, running, event management and close down to ensure a successful customer experience

• A certain level of shift work and out of hours support for events, installations, changes is required

Financial Management

• Create budget forecasts (Capital and Operational) for all technology in scope feeding into the UKI GS finance process

• Manage, monitor and report expenditure against forecast ·

• Work with the UKI financial contact accountable for the delivery of results to ensure they fall within agreed perimeters of set budget for the financial year

• Report on project variances and spend as required and collate monthly accruals for all related costs to meet Accenture guidelines