Microsoft Dynamics Functional Lead - Senior Manager

Microsoft Functional Lead –Senior Manager

CL6

London, Manchester, Edinburgh 

Accelerate your career in a dynamic and innovative digital marketing agency that’s redefining how organizations in Song Service connect with stakeholders and deliver value. Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of Song Service, you’ll support a portfolio spanning health services, government agencies, education, and public sector institutions. Help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent, and help drive impactful change for some of the world’s most mission-driven institutions.  

As a team: 

Song Service:   

Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C.  

The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office.  

As part of the Service team, you will:  

• Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises  

• Work with famous brands and household names – no worrying about how to explain what you do to your family again!  

• Support clients to define a customer-first mindset, helping them shape their business and operating models  

• Redefine customer journeys and personalise interactions to create significant and consistent experiences  

• Be at the forefront of physical and digital engagement models to give their customers a seamless service model  

• Re-invent the customer ‘ecosystem’ as products / services spread across organisations  

• Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions  

• Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services  

• Have the opportunity to deepen your practitioner knowledge in areas such as GenAI and human-centred design   

• Shape and help deliver integrations of cloud-based customer platforms (e.g. Microsoft Dynamics, Salesforce, AWS)  

• Work with and learn from high-performing individuals across Accenture’s Global Network with varied specialisations who are passionate about helping organisations champion the customer  

You'll learn, grow and advance in an innovative culture that thrives with shared success, innovative ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.  

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you. 

As a Microsoft Functional Lead Senior Manager, you will: 

• Be the face of Accenture to the client in your Microsoft engagements, working with senior / exec stakeholders to advise, challenge and coach as needed 

• Cultivate trust-based relationships with senior/executive clients to grow the Accenture Microsoft business 

• Drive new Microsoft business in terms of strategy, relationships and identifying growth opportunities 

• Be a people leader, creating an environment your people want to work in, and managing the day to day work and performance of your team 

• Lead teams to collaborate with our clients to understand their business needs and requirements 

• Drive the development of visions and business cases for transformation projects, highlighting the strategic value of Microsoft technologies.