Pega Lead Business Architect

Role: Pega Lead Business Architect

Locations: Birmingham

Level: 8 - Associate Manager

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history, typically including no periods of 30 consecutive days or more spent outside of the UK.The above information relates to a specific client requirement 

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. 

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.  

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO 

As a team: 

As a Pega Lead Business Architect (LBA), you are a thought leader and strategic partner responsible for driving business transformation using the Pega PlatformTM. You act as the critical bridge between business stakeholders and technical delivery teams, ensuring that business objectives are translated into well-designed, scalable, and outcome-driven Pega solutions.

You bring deep insight into business processes, customer journeys, and organisational goals, combined with a strong understanding of Pega’s out-of-the-box capabilities. Through analysis, process design, alignment, and continuous education, you guide stakeholders to rethink how work is done and enable them to realise measurable business value from their Pega investments.

As a member of our team, you will have the opportunity to:

• Understand and document business needs, objectives, customer journeys, and end-to-end processes using Pega Blueprint or similar tools

• Analyse current-state workflows to identify gaps, bottlenecks, inefficiencies, and manual workarounds.

• Identify root causes of process issues and assess their impact on business outcomes.

• Determine common functionality and reuse opportunities across processes.

• Redesign workflows using Pega Platform out-of-the-box capabilities to simplify and optimise business processes.

• Remove unnecessary steps and streamline stages and hand-offs.

• Automate repetitive activities to improve efficiency and consistency.

• Intelligently route and prioritise work to the right users to improve focus and responsiveness.

• Improve collaboration and transparency for internal users and external customers.

• Consolidate data and information to enable faster, more accurate decision-making.