Service Design Consultant

Service Designer, Song Service 

CL9 - Consultant 

London, Manchester, Edinburgh 

Accelerate your career in a dynamic and innovative digital marketing agency that’s redefining how organizations in Song Service connect with stakeholders and deliver value.

Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of Song Service, you’ll support a portfolio spanning health services, government agencies, education, and public sector institutions. Help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent, and help drive impactful change for some of the world’s most mission-driven institutions.  

We are seeking a talented and experienced Service Designer to join our Song Service team. As a Service Designer, you will play a crucial role in helping clients understand and improve their services by applying human-centered design tools and principles. You will define and develop new services and the artefacts necessary to communicate, iterate and launch them, playing a key role making the complex simple, bringing together research, design, technology, business and organizational considerations across the end-to-end experience. 

As a team - Song Service:  

At Accenture Song Service, we are dedicated to crafting transformative digital experiences at scale. Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. You’ll support a portfolio of clients spanning industries such as health and public sector, financial services, communications and media technology and many more. Working alongside a diverse network of talent, you’ll help drive impactful change for some of the world’s most mission-driven institutions.?As part of the Service team, you will: 

• Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises. 

• Support clients to define a customer-first mindset, helping them shape their business and operating models. 

• Redefine customer journeys and personalise interactions to create significant and consistent experiences. 

In this role your responsibilities will be to: 

• Own workstreams within design projects with our clients from research and ideation to prototyping and implementation. 

• Work with the team to develop key service design tools, such as customer journey maps, service blueprints, personas, and experience flows to visualize user needs and pain points. 

• Facilitate co-creation workshops with clients, stakeholders, and users to generate innovative service concepts. 

• Collaborate with UX/UI designers, business analysts, strategy consultants, developers, and other stakeholders to ensure service solutions are feasible and aligned with business objectives. 

• Prototype service solutions, including low-fidelity concepts and high-fidelity interactive experiences. 

• Test and iterate on service prototypes based on user feedback and business insights. 

• Advocate for human-centered design within the firm and with clients, fostering a culture of user-centricity and continuous improvement. 

• Stay updated on industry trends, methodologies, and emerging technologies in service design and customer experience. 

• Conduct qualitative and quantitative research, including user interviews, workshops, surveys, and ethnographic studies.