Helpdesk Engineer

Excellent opportunity for those who seek new challenge and long term career progress within the company.

This is an internationally operating IT company and they’re actively recruiting a Helpdesk Engineer.

The role is to carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.

Job description:

• 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and chat tools.
• Queuing management with IT support ticket system.
• Temporary or long-term customer support at their office, if required.
• Attending the meeting with the customer and develop good relationship with the customer.
• Hands-on PC&mobile phone support and initial kitting.
• Create detailed report to the customer and manager/director when required.
• General administration and implementation on Windows server environment.
• Understand and detailed planning and designing for enterprise IT environment.
• IT element configuration including day-to-day service delivery.
• Proof of concept testing and acceptance testing.
• Vendor negotiation and control.
• Development and implementation for new features and services.
• Establish and cease PC/Server Security systems.
• Project and service delivery schedule management.
• Careful consideration to ensure profitable systems and implementation.
• Maintain secure operations and keep the environment tidy.
• Documented approach for implementation and modification. Periodical status report to line manager.
• Cover early shifts as a part of team rota.
• Travel over the world for business purposes as and when required.

Requirements:

• Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software.
• General knowledge and experience in PC Hardware, Server, mobile phone and SaaS service such as MS365.
• Certification related to PC, server, network and ITIL.
• Basic knowledge about Microsoft Active Directory.
• Basic knowledge about public clouds as like AWS and Azure.
• Excellent written and verbal communication skill in English.
• Ability to investigate and source answers to various email and telephony enquiries about technical issues.
• Proven customer service experience.
• Strong time management/multi tasking & organisational skills.
• Experience of design, installation and administration of any cloud service is preferred.
• General knowledge and experience in NW Switch/Router/FW Products additionally are preferred.
• Experience of design, installation and administration of Active Directory is preferred.
• Written and verbal communication skills in Japanese is an advantage.
• Strong work ethic, Reliable time keeping and attendance.
• Accurate, organised and eye for detail.
• Cheerful, outgoing and positive disposition.
• Solid administration background & a keenness to get involved & support all customer service areas in EMEA.

Conditions:

• Salary - £32,000 per annum
• Working hour – 35 hours per week, 2 shift patterns (8:00-16:00/9:00-17:00), Monday to Friday
• Benefits – Annual leave, Private medical, Dental plan, Life insurance, Pension, Travel expense, Study support and more
• Location – London

For more details, please contact us immediately!

*** Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we’re

individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation***