Major Incident & Problem Manager - SC Cleared

I am recruiting for a Major Incident & Problem Manager to be based 1 day a week in Reading, 4 days remote.

Active SC Clearance is essential.

The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract.

You must have recently worked as a Major Incident & Problem Manager.

You will lead the coordinated response to major incidents and the structured elimination of recurring and underlying causes.

You must have proven experience leading high-severity incidents in enterprise-scale environments.

Experience in multi-supplier, international or classified environments.

Strong practical knowledge of ITIL 4 Incident and Problem Management.

ServiceNow Major Incident and Problem Management experience.

Formal root-cause analysis training.

Ability to coordinate technical teams across infrastructure, applications, networks, security and end-user services.

Knowledge of service continuity and crisis management and experience producing post-incident reviews, root-cause analysis and known-error records.

If the above matches your experience and you have Active SC Clearance please apply ASAP.