Custumer Growth Manager

Implementations | Umbrella Payroll | Payroll Software | Onboarding Manager

Umbrella Payroll Technology | Office-Based | Excellent Working Environment

About the Company

Our client is a market leading umbrella payroll and contractor payroll technology provider, supporting the United Kingdom temporary labour market.

Known for compliant payroll solutions, high volume contractor processing, and exceptional customer service, the business delivers scalable payroll systems designed for umbrella companies, recruitment agencies, and contractor workforces.

The Role – Customer Growth Manager (Implementations & Onboarding)

This is a specialist implementation and onboarding role within a payroll technology environment.

You will lead end-to-end client implementations, ensuring clients transition smoothly onto the platform while maintaining full compliance with United Kingdom payroll legislation and umbrella payroll regulations.

You will act as a subject-matter expert in contractor payroll and umbrella payroll systems, supporting customer onboarding, system configuration, and long-term success.

Key Responsibilities

• Lead client onboarding and payroll system implementations
• Manage end-to-end implementation projects within umbrella payroll and contractor payroll
• Deliver a seamless customer onboarding experience with high adoption rates
• Act as the main client contact during implementation and early-stage service delivery
• Apply expert knowledge of United Kingdom payroll legislation and umbrella payroll compliance
• Support system configuration for high volume payroll and batch payment models
• Work closely with operations, compliance, and product teams
• Improve onboarding processes, customer experience, and service delivery
• Manage client relationships, retention, and service quality

Skills and Experience Required

• Experience within umbrella payroll, contractor payroll, or payroll software
• Strong knowledge of United Kingdom payroll legislation and compliance
• Proven experience in implementations, onboarding, or customer success roles
• Understanding of contractor payroll processes and batch payroll models
• Experience working with payroll systems or payroll technology platforms
• Strong stakeholder management and client-facing experience

What Is on Offer

• Opportunity to join a growing payroll technology business
• High-impact role across customer success and implementations
• Professional, collaborative working environment
• Genuine progression opportunities within payroll technology and customer success

Apply Now

Apply today to secure a role within a leading umbrella payroll and contractor payroll technology provider.