Operations Coordinator

Operations Coordinator

Location: Borehamwood (Office-based)

Salary: £32k to £35k

Hours: Full-time, Monday to Friday, 8:00am–5:00pm

We are recruiting on behalf of a client for an experienced and highly organised Operations Coordinator to join a growing healthcare organisation based in Borehamwood.

This is an excellent opportunity for someone with experience in a GP practice environment who enjoys leading teams, improving processes and ensuring the smooth day-to-day running of operations. Working closely with senior management, you'll play a key role in supporting a team of healthcare operators, maintaining high service standards for GP practices and patients, and driving operational efficiency.

Key Responsibilities

• Coordinate the day-to-day running of the healthcare operations team.
• Manage staffing levels, rotas, annual leave, sickness and operational cover.
• Support recruitment, onboarding and induction of new employees.
• Provide ongoing support, coaching and guidance to team members.
• Monitor performance, attendance and call quality, identifying training and development needs.
• Maintain training documentation, standard operating procedures and operational processes.
• Investigate operational issues and feedback, working with management to implement solutions.
• Provide support with EMIS and other healthcare systems.
• Build and maintain strong relationships with GP practices, suppliers and internal stakeholders.
• Identify opportunities to improve operational processes and service delivery.

About You

To be successful in this role, you'll have:

• Previous experience managing or supervising a team.
• Experience working within a GP practice or primary care environment.
• Working knowledge of EMIS.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong leadership and coaching abilities.
• Excellent written and verbal communication skills.
• The ability to remain calm and organised in a fast-paced environment.
• A proactive approach with excellent attention to detail.

Desirable Skills

• Experience creating staff rotas and managing workforce planning.
• Good understanding of GP practice workflows and operations.

Benefits

• Private health insurance.
• Free on-site parking.
• 20 days' annual leave plus bank holidays.
• Workplace pension scheme.
• Genuine opportunities for career progression within a growing organisation.