Technical Systems Engineer

📌 Job Title: Technical Systems Engineer

📝 Contract Type : Permanent Full-Time

💰 Salary: Up to £60,000

🎁 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme

🏢 Office Location/Working Policy: Hybrid - London (2 days per week)

🕔 Working Hours: 0830 - 1730

🕵🏻 What to wear: Smart casual

The Role

This role sits within Acora’s Tech Centre, reporting to the Technical Delivery Lead, and focuses on providing professional services through the delivery of technical implementation, specialist expertise, and engineering support for contracted services and project customers. The position is centred on the delivery of Acora’s implementation services, working to solutions defined by the Architecture team and ensuring a high standard of execution throughout the project lifecycle.

Responsibilities include attending project kick-off meetings, supporting Joint Verification with customers, producing customer-facing documentation such as high-level designs, low-level designs, and scopes of work, and implementing technical solutions in line with approved designs.

The role requires close collaboration with the project management team to ensure quality and timely delivery, while operating under ITIL standards including change control and problem management. In addition, the position provides support to colleagues within the Tech Centre and acts as an escalation point for wider service operations teams. Beyond core implementation work, the role may also involve delivering professional services remotely or on-site, which can include training customer IT teams and offering interim or backfill support.

Role Responsibilities

• Produce high quality, customer-facing solution documents in line with Acora deployment, monitoring and QA standards which will be owned throughout project delivery
• Create JV templates for the core technology area and utilise them to deliver consistent output
• Demonstrate a high level of commercial awareness, focusing on proactivity and efficiency, and constructively challenging decisions that cost money
• Lead by example, ‘living and breathing’ the technologies in the core area and using that enthusiasm to drive changes in either process or product.
• Deploy all technologies in accordance with approved designs and with the company’s technical standards documentation, agreed best practice standards (including external accreditations) and our project management framework. This is particularly critical in the disciplines of Change Management and Service Introduction. Certain deployments are expected to require evening or weekend work.
• Provide support to Sales in your technical stack throughout the Pre-Sales process and be credible as an expert in your field, working in partnership with customers to advise and deliver technology solutions that best meet their business objectives and/or overcome problems.
• Work in partnership with customers to advise and deliver services-led technology solutions that best meet their business objectives and/or overcome problems.
• Proactively recommend improvements to customer systems and Acora processes that would benefit both the customer and Acora.
• Create high quality deployment, monitoring and QA standards/installation guides, work instructions, key customer documentation and maintain CMDB/asset information.
• Maintain your skill levels in the core technology set to a satisfactory minimum standard through a combination of self-study, company provided training and external courses.
• Proactively manage your diary of upcoming work to drive efficiency and minimise non-chargeable time

Skills, Knowledge & Experience

Microsoft Azure (IaaS/PaaS), including:

• Azure AD identity services and permissions/role management
• Core Azure IaaS resource deployment and configuration (VM, VNet, Storage Accounts etc)
• Azure Backup and Azure Site Recovery

Microsoft 365 platform, including:

• Exchange Online migrations (on-premise to cloud, hybrid and tenant-to-tenant)
• Enterprise Mobility Suite (Azure AD, MFA, Intune, AIP, ATP, Conditional Access)
• OneDrive for Business, SharePoint Online and Microsoft Teams
• Microsoft Defender (O365, Cloud, Endpoint, Identity)

Microsoft Entra ID, including:

• Identity & authentication management
• Enterprise apps & registrations
• PIM & RBAC

Microsoft Server 2012 and 2016, including:

• Active Directory deployments and migrations (on-premise and hybrid)
• Common Roles (RDS, DFS, DHCP etc)
• Implementing and managing complex GPOs, enterprise-level Forests and Trusts

Microsoft Exchange Server 2013 to 2019 & SE, including:

• Hybrid configuration and management
• Migration to O365
• Database high availability (DAG) deployment and management

Microsoft Windows 10/11, including:

• Mass rollout
• Device imaging and driver injection
• Device automation/deployment (Autopilot, Intune, SCCM, MDT, WDS)

The Interview Process

☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you.

🚀 First interview: Video call over MS Teams with the Hiring Manager & team member

🤝🏻 Final interview : Site based with the Hiring Manager & team member

About Acora

Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible.

We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.

Our Values

We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers.

#1 BE THE BEST YOU CAN BE

We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers.

#2 WE DO WHAT WE SAY

When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time.

#3 TOGETHER WE WIN

Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers.

Interested in becoming an Acoran? Check out the link to our website to read more about us -

How to become an Acoran . . .

If you would like to be considered for this position and want to be part of a growing & innovative company . . . Click " apply" now.

To be considered for this position, you must have full rights to work in the UK.

Equal Opportunities at Acora

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!