Delivery Coordinator

# Applicant Portal: Job Details: Delivery Coordinator Delivery Coordinator We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers' changing needs, and the growing threats we all face, we've massively strengthened our well-established cyber security capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Our Values At Acora, we're proud to share the values we live by. They're not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. • Be the best you can be • We do what we say • Together we win We are looking for a highly organised and proactive Delivery Coordinator to oversee resource allocation, time tracking, and delivery operations across multiple departments. Acting as a central point between Delivery, Commercial, Finance, and HR, the role ensures efficient processes, accurate reporting, and smooth project execution. This position requires a detail-oriented individual with strong communication and coordination skills who can thrive in a fast-paced environment. • Manage and update resource allocation via the ticketing system • Forecast and track resourcing needs with department heads • Maintain accurate project and PO data in Zoho and internal systems • Participate in daily resource planning and share monthly reporting • Coordinate recruitment, onboarding, and internal transfers with HR • Oversee project engagement details and ensure CRM accuracy • Track commercial deliverables like CVs and skill profiles • Ensure time logging compliance and provide reports for Finance • Audit project engagement details and close out completed work • Coordinate and document R&D team activities and reporting • Support continuous improvement of delivery-related processes • Strong organisational and time management skills • High attention to detail and accuracy • Effective communicator and collaborator across departments • Strong problem-solving and analytical abilities • Proficient in Excel (PowerBI a plus) • Comfortable with CRM, ticketing systems, and tools like Zoho • Able to handle data with confidence and produce clear reports