Account Management Lead

Account Management Lead / Client Delivery / HealthTech / NHS / Stakeholder Management / SaaS

Account Management Lead

Salary: £65,000 – 80,000

Location: London, Zone 1

Incredible benefits package

We’re on the lookout for an Account Management Lead ( HealthTech ) to join an innovative organisation transforming mental health pathways through digital products.

You will lead strategic account management across a portfolio of clients, helping organisations realise value from the platform, strengthen adoption, and identify opportunities to expand services to improve patient outcomes. This is a highly strategic, client-facing role where you’ll build trusted partnerships and drive long-term growth within existing accounts.

Account Management Lead / Client Delivery / HealthTech / Stakeholder Management / SaaS

Job Role:

• Act as the senior day-to-day contact for client accounts and partner organisations, building strong relationships across public sector stakeholders
• Develop deep understanding of client priorities, challenges and long-term objectives
• Create and maintain strategic account plans, identifying risks, priorities and growth opportunities
• Lead regular client reviews, presenting performance insights, service updates and recommendations
• Identify opportunities to expand services through new use cases, product adoption and broader deployment
• Collaborate with clients to understand operational challenges and shape solutions for client delivery
• Support commercial conversations with a focus on long-term partnership and value creation
• Work closely with internal product, programme and operations teams to ensure successful implementation and adoption
• Monitor account performance, client health and KPIs, identifying risks and driving continuous improvement
• Lead issue resolution and escalation management, ensuring strong client outcomes and satisfaction
• Maintain accurate account documentation, reporting and opportunity tracking

Key Skills/Requirements:

• Proven experience in Account Management, Client Delivery or Customer Success within SaaS, HealthTech or public sector environments
• Ability to build and maintain senior stakeholder relationships and act as a trusted advisor
• Experience creating and delivering strategic account plans with a focus on retention and growth
• Commercial awareness with a consultative, value-led approach to client expansion
• Excellent communication and presentation skills, with confidence engaging senior stakeholders
• Experience working cross-functionally with product, delivery and operations teams
• Strong organisational skills with the ability to manage multiple complex accounts simultaneously
• Proactive mindset with the ability to bring clarity in complex, multi-stakeholder environments

If you are an experienced Account Management Lead looking to drive real impact across health and care services while working with innovative digital products, please apply or send your CV directly to callum@acquiredtalent.co.uk

Account Management Lead / Client Delivery / HealthTech / Stakeholder Management / SaaS