Commercial Manager

Job Title: Commercial Manager

Reports To: Partnerships Director

Reports: 2

Position: Permanent

Hours: 9 am – 5 pm | Monday to Friday with an hour for lunch

Holiday Entitlement: 25 Days per annum

ActivInsights is a digital health company that specialises in the objective measurement of physical behaviours and lifestyle.

Our technologies are used worldwide within the clinical trials, health management, and research markets to provide accurate and continuous monitoring of lifestyle outside of the clinic environment.

We develop novel health measures from data collected by our own professional wearables and other connected devices such as phone apps within a scalable global and secure infrastructure.

Advanced data analytics reveal insights that support pharmaceutical drug development, clinical practice, and disease management. https://www.ActivInsights.com/

Summary

We are looking for an experienced Commercial Manager to lead our initiatives in medical-device grade wearable technology, focusing on public health research, academic and the pharmaceutical clinical trials markets. The ideal candidate will have a robust understanding of the digital health landscape, strong commercial acumen, and a proven track record in managing complex relationships within these B2B markets. The successful candidate will be responsible for driving business development and supporting the global commercialisation of innovative products and services within the commercial team to reach targets in a customer-facing environment. This full-time post is based at our offices in Kimbolton, with some international travel required.

Candidate Attributes

Educated to graduate level or above, ideally in Business, Health Sciences, or a related field. With 5+ years of experience in commercial management, business development, or sales within the digital health, pharmaceuticals, or public health sectors. You will have experience of working in a business-to-business environment and be prepared to travel internationally.

Responsibilities

• Identify, develop and progress new business opportunities across public health research, academic institutions, pharmaceutical clinical trials and related markets, helping to expand ActivInsights’ customer base and market presence.

Build, manage and strengthen relationships with key customers, distributors and strategic partners, ensuring a high level of service, responsiveness and long-term client satisfaction.

•Use and help develop the company CRM system to support effective pipeline management, customer follow-up, sales reporting and relationship development.

•Support the commercial team in responding to enquiries, preparing quotations, following up opportunities and contributing to sales strategies and pricing approaches that drive revenue growth.

•Coordinate and support attendance at international conferences, exhibitions and events, ensuring strong preparation, effective representation of the business and timely follow-up of leads to maximise return on investment.

•Manage key customer accounts and work closely with internal teams, including project management, to ensure commercial projects are delivered on time, within budget and to the expected quality standards.

•Lead and support the public health commercial team in achieving sales targets, while also contributing to broader day-to-day management responsibilities within a growing business.

•Monitor market trends, competitor activity and customer needs, using insight and analysis to inform commercial decision-making and identify emerging opportunities.

•Prepare regular reports and updates for senior management on pipeline activity, business performance, market developments and progress against strategic objectives.

•Collaborate closely with cross-functional teams such as product development, marketing and customer support to ensure commercial activity remains aligned with customer needs and supports successful product launches.

•Support the launch of new products and services, including coordination of marketing materials, website updates and activity with external agencies or partners.

•Develop strong knowledge of ActivInsights’ products, services and target sectors over time, becoming a trusted internal and external point of contact on relevant market and commercial matters.

Experience & Skills

•Strategic thinker with a proactive approach to identifying opportunities

•Experience in building and maintaining strategic partnerships

•Proven track record of consistently achieving/exceeding commercial targets

•Good level of CRM Experience (preferably HubSpot)

•Strong analytical and problem-solving skills

•Ability to work independently and as part of a team Personal Attributes:

•Results-oriented with a strong focus on achieving targets

•Excellent negotiation, communication and interpersonal skills

•Customer focused, professional and reliable

You will work with

• the Partnerships Director to align business objectives, implement sales plans and achieve targets

• the Commercial team to grow sales and champion customer needs

• Marketing to support the co-creation of relevant sales materials

• Senior Management for all cross-functional reporting