ServiceNow TSM Architect - Outside IR35 Role
Overview:
A ServiceNow Telecommunications Service Management ( TSM ) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations.
Key Responsibilities
- Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life cycle management, order management, network inventory).
- Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
- Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
- Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades.
- Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
Required Skills and Experience
- Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM.
- Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life cycle, service assurance).
- Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks.
- Experience: 10+ years of experience in software platforms, with a significant focus on architecture.