Customer Success Manager – SaaS

About AdManage.ai

Type: Full-Time and in person.

We're building the Cursor for ad management.

AdManage.ai helps companies launch ads 10x faster on Meta & TikTok. Created by top performance marketers who've managed over $50M+ in ad spend, our mission is to level the playing field by giving every business access to enterprise-grade ad automation tools.

Our platform launches 900,000+ ads per month, saving advertisers hours with bulk ad creation, creative mining, and AI-powered campaign tools. We're profitable, fast-moving, and backed by experience — not just ideas.

The Mission

Our users are ambitious brands and agencies who rely on us not just for software, but for expertise that helps them scale profitably. That's where you come in.

We're looking for a Customer Success Manager with a media buying background who can bridge the gap between software and performance marketing. You'll ensure our customers get real outcomes with AdManage.ai — not just features.

What You'll Do

• Own onboarding: guide new customers from setup to first wins, ensuring a smooth transition onto the platform.
• Be a strategic partner: use your media buying knowledge to advise on campaign structure, creative testing, and scaling strategies.
• Drive adoption: help customers unlock the full value of features like bulk ad launching, creative mining, and performance dashboards.
• Build relationships: act as the trusted point of contact for brands, agencies, and growth teams using AdManage.ai.
• Close the feedback loop: work closely with our product and engineering teams to translate customer pain points into product improvements. We ship continuously — your insights will hit production fast.
• Proactively reduce churn: monitor account health, identify risks, and intervene early with tailored solutions.

What We're Looking For

• Background in media buying (Meta, TikTok). You've run accounts, tested creatives, scaled budgets, and know the grind.
• Must have at least 1 year experience in a CSM role.
• Ability to simplify complex ad tech into clear, actionable guidance for customers.
• Strong communication skills — you're confident on Google Meet, email, and Slack.
• Startup mentality: comfortable wearing multiple hats, moving fast, and working closely with founders.

💡 Bonus Points For

• Experience with ad platform (Meta Marketing API, TikTok Ads API)
• Familiarity with SaaS onboarding and customer health metrics
• Prior experience at a high-growth startup or agency environment

Why Join Us

• Thirdspace Gym Membership Included.
• Join an AMAZING Customer Success team.
• Direct impact: your feedback and customer insights will shape our product roadmap.
• Work alongside founders who have scaled brands like ZOE, Photoroom, and Nextdoor firsthand.

How to Apply

• Send your LinkedIn and 2–3 lines on: What's the biggest performance marketing challenge you've helped a client solve? Bonus: any case studies or results you're proud of.