Operating Model Design Consultant

Operating Model Design Consultant

This is a hands-on consulting role supporting the design and implementation of a Digital Operating Model within a complex Public Sector environment. You’ll turn digital strategy into practical structures, processes, governance and ways of working that make a real difference.

Role Overview

• Location: London
• Working Pattern: Hybrid – 2 days per week onsite
• Package: £450pd Inside IR35
• Duration: 2-months initial with extension
• Industry: Public Sector / Digital Transformation
• Clearance: Must be eligible for BPSS or have previously held BPSS clearance

What You’ll Be Doing

• Design and shape Digital Operating Models across complex Public Sector organisations.
• Review existing structures, capabilities and processes, identifying where improvements can be made.
• Define how business teams interact with Digital, Technology and Delivery functions.
• Create a clear, consolidated view of digital demand across multiple business areas.
• Design demand management processes covering intake, assessment, prioritisation, approval and delivery.
• Build practical prioritisation frameworks, scoring approaches and governance mechanisms.
• Develop digital sourcing strategies across internal teams, suppliers, managed services and strategic partners.
• Map current and future digital capabilities against wider organisational strategy.
• Define roles, responsibilities, accountabilities and decision rights across business and technology teams.
• Design governance structures, forums, escalation routes and ways of working.
• Translate requirements and strategic objectives into clear operating model artefacts and implementation plans.
• Facilitate workshops and engage confidently with senior stakeholders across business, Digital, Technology and Procurement.
• Support the move from current-state to target operating models, helping turn design into practical implementation.
• Produce clear process maps, visualisations, recommendations and documentation for senior leadership and governance boards.

Main Skills Needed

• Strong, hands-on experience designing and implementing Digital Operating Models and Target Operating Models.
• Proven Public Sector consulting experience, ideally within complex or federated organisations.
• Experience designing business-to-digital interaction models and practical operating structures.
• Strong understanding of digital demand management, portfolio management and prioritisation frameworks.
• Experience developing single views of demand, intake and triage processes, capacity planning and investment prioritisation.
• Digital and technology transformation experience, including modern delivery, product, platform or service-based environments.
• Experience developing Digital sourcing strategies, including in-house, outsourced, managed service and supplier models.
• Strong capability in organisational design, governance, RACI, decision rights and accountability frameworks.
• Excellent stakeholder management skills, with confidence working with senior leadership and C-suite audiences.
• Strong analytical, process design and problem-solving capability.
• Able to move comfortably between strategic thinking and detailed operating model design.
• Experience with tools such as Visio, Lucidchart, Miro, Excel and PowerPoint, plus BPMN or equivalent process-mapping approaches.
• Eligible for BPSS clearance or previously held BPSS clearance.

What’s in It for You

• A hands-on consulting assignment with genuine scope to shape how digital services operate.
• The chance to work on a significant Digital Transformation programme within the Public Sector.
• Exposure to senior stakeholders and complex organisational challenges.
• The opportunity to influence operating models, governance, sourcing and ways of working from design through to implementation.
• A hybrid working pattern with 2 days per week onsite in London.
• A role where practical consulting experience and the ability to make things happen are genuinely valued.

Let’s talk about what your next move could look like.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.