Senior Managed Services Engineer

Introduction

This organisation supports businesses across the UK with secure, always-on cloud and infrastructure services. This role sits at the heart of operations, keeping critical systems running smoothly while helping customers get more from their technology.

Role Overview:

• 24/7 role: 4 days on, 4 days off (Shifts are 4x 7am-7pm, then 4 Days Off, then 4x 7pm-7am)
• Location: Studley, B80 7BG (Office based – when on day shifts, remote at weekends or when on nights)
• Industry: Cloud Services / Managed Services / IT Infrastructure

What You’ll Be Doing:

• Acting as the senior escalation point for incidents, requests and technical challenges across managed services
• Owning shift delivery — balancing incidents, changes, requests and proactive work to hit service levels
• Leading patching, maintenance and monitoring activities to improve stability, security and compliance
• Playing a key role in change management, ensuring changes are well assessed, well communicated and delivered to best practice
• Coordinating major incidents and out-of-hours escalations when needed
• Working hands-on with engineering teams, spending a significant portion of time on technical delivery
• Maintaining high-quality documentation across knowledge bases and configuration records
• Mentoring and supporting engineers, helping raise technical capability across the team
• Collaborating closely with wider operational teams to drive continual service improvement

Main Skills Needed:

• Strong background in managed services or 24/7 operational IT environments
• Experience acting as a technical escalation point or senior engineer
• Solid understanding of ITIL processes, particularly incident and change management
• Hands-on expertise in at least two technical areas such as:
• Infrastructure (Windows server, AD, Exchange, RDS, O365)
• Networking and firewalls (FortiNet, FortiGate, Cisco, Juniper, Palo Alto)
• Virtualisation (VMware, Citrix, vSphere)
• Cloud platforms (Microsoft Azure)
• Unix (Solaris, Linux)
• Oracle OVM
• Database Platform (SQL server)
• Confident communicator, comfortable dealing directly with customers under pressure
• ITIL Foundation (or equivalent) and relevant technical certifications
• Eligible for, or already holding, UK security clearance

What’s in It for You:

• A senior role with real influence over service quality and technical standards
• A strong focus on learning, certification and career progression
• The chance to mentor others and shape how managed services are delivered
• Exposure to a broad, modern technology stack across cloud, infrastructure and security
• A collaborative culture that values ownership, improvement and doing things properly