Senior User Researcher

Senior User Researcher

Shaping products that genuinely connect with people takes more than clever design; it takes insight. This role puts you at the heart of that process, helping well-known brands and scaling businesses understand their users and create experiences that stand out.

Ready to lead the future of AI? A globally leading AI engineering firm needs a Senior User Researcher to own the full user research process on their most ambitious projects.

This is your chance to be at the forefront of innovation, turning insights into reality.

Role Overview:

Location: Central London/Hybrid

Package: £60,000- £78,000per annum & benefits

Industry: Technology / Product Design & Research

What You’ll Be Doing:

• Leading the full user research process on projects, from opportunity spotting through to embedding insights into product strategy.
• Running discovery and delivery research streams, aligning them with agile workflows.
• Using a mix of qualitative and quantitative methods to validate ideas and test product experiences.
• Partnering with product and design teams to turn evidence into actionable strategy and roadmaps.
• Facilitating workshops, design sprints and co-creation sessions that spark creativity and alignment.
• Contributing to the wider research practice by sharing knowledge, refining processes and supporting colleagues.
• Advising pre-sale teams on research approaches for potential new projects when needed.

Main Skills Needed:

• 4+ years in a dedicated user research role with strong practical experience across core research methods.
• Background in Banking or Financial Services is essential.
• Confident running customer interviews, usability testing, surveys, and concept validation.
• Skilled in customer segmentation across different markets and participant recruitment.
• Excellent facilitator with a track record of leading workshops and design sprints.
• Strong communicator, able to influence and collaborate with stakeholders at all levels.
• Organised, proactive and adaptable, with a knack for moving projects forward.
• Familiar with research tools such as Maze, Dovetail or similar.
• Fluent in English, comfortable leading sessions with international participants.

What’s in It for You:

• Variety of projects across start-ups, scale-ups and global enterprises.
• Opportunity to experiment with new research approaches, including those powered by AI.
• Exposure to international markets and well-known global brands.
• Collaboration with a diverse team of designers, product managers and technical experts.
• Ongoing mentoring, knowledge-sharing and professional development support.
• Travel opportunities across Europe.
• Private healthcare and support for educational events, materials and certifications.

No waffle, no fuss- just a great role waiting for the right person.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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