Technical Operations Specialist
Technical Operations Specialist
Start Date: ASAP
Permanent | £52,000–£62,000, Salary DOE
Location: London | Flexible Hybrid Working
We’re partnering with a growing technology-led organisation to appoint an experienced Technical Operations Specialist.
This is an excellent opportunity for a hands-on technical professional to take day-to-day ownership of UK technical operations, spanning technical support, incident investigation, UAT and QA, release quality, vendor liaison and client-facing technical queries.
You’ll work independently while collaborating closely with customer experience, engineering, product and project-management teams across the UK and US.
The Opportunity
As Technical Operations Specialist, you’ll be the primary technical escalation point for the UK operation, investigating issues, diagnosing root causes and ensuring technical queries are resolved before they become wider business problems.
You’ll also take ownership of UK release quality, manage technical tickets and specifications, coordinate with external technology partners and feed UK-specific requirements into the product-development pipeline.
Key Responsibilities
You’ll help keep the organisation’s UK technology operation running effectively by:
• Owning day-to-day technical support, troubleshooting and root-cause analysis for issues raised by internal teams, clients and external partners.
• Running database queries, reviewing logs and carrying out technical investigations to identify and diagnose issues.
• Managing the reporting, triage, investigation and escalation of UK bugs through Jira.
• Acting as the primary technical escalation point for the UK customer experience team.
• Working with technical project management colleagues to define UK improvements, specifications and requirements.
• Representing UK technical requirements during vendor meetings and improvement discussions.
• Leading the initial investigation and management of technical incidents affecting the UK business.
• Escalating major or business-critical incidents appropriately.
• Completing post-incident reviews and documenting actions to help prevent recurrence.
• Handling escalated technical queries from clients, cardholders and production-accounting teams.
• Investigating and resolving data-export and accounting-software integration issues.
• Identifying workflow inefficiencies and proposing practical technical improvements.
• Supporting tooling, AI and process-improvement initiatives.
• Documenting technical processes and contributing to the internal knowledge base.
About You
You’ll be an experienced technical operations, technical support or technical services professional who is comfortable taking ownership of investigations and working independently with minimal supervision.
You will also have:
• Three to five years of experience within technical operations, technical support or technical services.
• Strong hands-on troubleshooting and investigation experience.
• The ability to run database queries, read technical logs and diagnose issues independently.
• Experience authoring and managing tickets through Jira or comparable engineering tooling.
• A proven track record of working directly with engineering teams on technical investigations and specifications.
• Experience managing technical relationships with vendors and external partners.
• Working knowledge of AWS cloud environments and the ability to navigate hosted services during investigations.
• Confidence writing SQL queries against PostgreSQL or comparable relational databases.
• A structured, process-focused approach to technical workflows and documentation.
• Confidence troubleshooting technical issues directly with clients.
• Experience collaborating with distributed engineering, product and project-management teams.
• Familiarity with day-to-day tools such as Git, Salesforce and Outlook.
It would also be advantageous to have:
• Experience within payments, card issuing, banking, fintech or comparable financial-services infrastructure.
• Experience running UAT and QA processes for software releases.
• Exposure to AI-assisted tooling, workflow automation or modern process-improvement methods.
• Experience supporting accounting-software integrations.
• An understanding of APIs and how data moves between connected systems.
Why Apply?
This is a fantastic opportunity to take ownership of a broad technical operations function within a growing, internationally connected organisation.
In return, you’ll benefit from:
• A salary of £52,000–£62,000, dependent on experience.
• Flexible hybrid working from a London base.
• A varied role spanning technical operations, product releases, incident management and client support.
• Direct collaboration with UK and US engineering, product and project-management teams.
• The opportunity to influence technical processes, tooling and continuous improvement.
• 25 days of annual leave plus bank holidays, increasing with service to 30 days.
• Annual discretionary bonus and salary reviews.
• A 6% employer pension contribution.
• Private medical insurance and a health cash plan.
• Group life assurance and enhanced company sick pay.
• Enhanced maternity, paternity and adoption pay.
• Access to employee incentive, Cycle to Work and technology salary-sacrifice schemes.
• Free access to wellbeing support and online professional learning.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.