Assistant Technology Support Manager

Assistant Technology Support Manager

Contract Length: 6 months

Location: Leeds

About the Opportunity

Our client is committed to becoming the leading organisation for its customers and embracing the future of banking. To achieve this, they are enhancing their approach to system and application development by streamlining their IT estate while leveraging innovative tools for growth.

What You'll Be Doing

Join the Service Transformation Lab, where the mission is to elevate colleagues' engagement with technology through self-service portals, virtual agents, and AI integration. utilising ServiceNow, an industry-leading tool for automating colleagues' experiences, the Lab has already delivered significant value across over 50 business processes since its implementation in 2018, and the journey is just beginning.

As an Assistant Technology Support Manager, you will play a vital role in driving innovative solutions for colleagues interacting with IT. Collaborating closely with developers, analysts, and architects across all ServiceNow modules, you will design, develop, and support solutions that enhance platform capabilities in a collaborative, Agile environment.

Key Responsibilities

• Interpret user stories and support development through to implementation.
• Implement new functionalities on the ServiceNow platform.
• Collaborate with expert user interface third parties to enhance user experience.

Essential Qualifications

To be considered for this role, your CV should demonstrate the following:

• Career Background: Proven track record at a senior level in ServiceNow development within a technical organisation.
• Agile Experience: Commercial experience in an agile engineering environment.
• ServiceNow Knowledge: Broad understanding of ServiceNow modules and their interactivity.
• Integration Skills: Knowledge of process and solution integration, including workflow design and Event Flow Handler.
• Technical Proficiency: Solid grasp of API, JSON, MID Servers, and other technologies that integrate with ServiceNow.
• Implementation Experience: Hands-on experience with ServiceNow implementations.

Personal Attributes

We are looking for candidates who are:

• Decisive, creative, and analytical with proactive thinking.
• Effective communicators with strong relationship management skills.
• Well-organised and analytical, capable of handling multiple priorities in a fast-paced environment.

Why Join Our Client?

As an evolving organisation, our client is investing significantly in its people, data, and technology to better meet the needs of its customers. Join this journey of growth and transformation.

Diversity and Inclusion

Our client is dedicated to building an inclusive workplace that reflects modern society and celebrates diversity. They actively encourage applications from under-represented groups and are disability confident. If you require any reasonable adjustments during the recruitment process, please let us know.

If you meet the criteria outlined above and are excited about this opportunity, we encourage you to apply. Your future in technology awaits!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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