Customer Service Operations Support Analyst

Location: Newcastle upon Tyne, NE27 0QW Contract: Fixed-term (1 July 2026 - 30 June 2027)Hours: 37.5 hours per week - Monday to friday Pay Rate: £15.00 - £19.74 per hour (depending on experience)

We are looking for a highly organised and detail-oriented Customer Service Operations Support Analyst to join our Customer Service Operations team. This role sits within a multi-skilled environment and requires a proactive individual with strong problem-solving abilities and a high degree of initiative.

You will play a key role in supporting operational processes, ensuring accuracy, and delivering excellent service both internally and externally.

• Provide day-to-day operational support within the Customer Service Operations department
• Manage and maintain data across systems with a high level of accuracy
• Support business processes using tools such as SAP, Outlook and Microsoft Office
• Communicate effectively with internal teams and external stakeholders (both written and verbal)
• Identify issues and proactively resolve problems using sound judgement
• Ensure all work is completed accurately and efficiently, right first time
• Collaborate closely with colleagues to support continuous improvement

• Strong English language skills (written and verbal)
• Basic proficiency in Microsoft Office 365 (Outlook, Word, Excel)
• Excellent communication and coordination skills
• High level of attention to detail and accuracy
• Strong organisation and follow-up skills
• Ability to work independently and as part of a team
• Problem-solving mindset with initiative

• Advanced Excel skills (data analysis, reporting)
• Experience with PEGA solutions
• Basic knowledge of SAP systems

You are:

• A collaborative team player who thrives in a fast-paced environment
• Enthusiastic, proactive, and eager to learn
• Comfortable working across systems and processes
• Committed to delivering high-quality work with precision

Apply Now!

If you're looking for a dynamic operational role where you can make an impact and develop your skills, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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