FX/eFX Application Support Specialist - London

FX/eFX Application Support Specialist - London - hybrid working

Salary = £60k - £75k

We are seeking a highly skilled FX/eFX Application Support Specialist to join our Money Market System Support team. This role involves supporting, maintaining, and enhancing a suite of banking and trading applications that play a vital part in the organisation's operations across EMEA.

Strong knowledge of FIX messaging and common eFX trade flow issues

You will work closely with business sponsors, IT teams, and global project groups to ensure applications remain modern, reliable, and strategically aligned. This position is ideal for someone who excels in technical analysis, stakeholder engagement, and continuous improvement within a global and multicultural environment.

Key Responsibilities

• Provide technical and functional support for FX and Money Market applications, ensuring continuous, stable, and efficient operation.
• Serve as the service owner, ensuring application availability, performance, and suitability for business needs.
• Translate business requirements into clear and actionable functional specifications.
• Lead incident management activities, coordinating with users, technical teams, and external vendors.
• Collaborate with global IT counterparts to define and deliver application roadmaps that support modernisation and process optimisation.
• Monitor technology and market trends to evolve the application landscape.
• Ensure adherence to regulatory requirements and internal standards.
• Support and contribute to system testing, including test plan creation and execution.
• Manage risks, issues, enhancements, and change requests effectively.

Skills & Experience

• Experience in a technical support role, ideally within financial services or a similar regulated environment.
• Strong functional knowledge of UNIX, Oracle DB, and enterprise-grade IT systems.
• Understanding of banking systems and their operational impact.
• Excellent analytical, investigative, and problem-solving abilities.
• Strong written and verbal communication skills, capable of explaining complex concepts clearly.
• Ability to work effectively in multicultural environments and handle multiple priorities simultaneously.