Field User Analyst/2nd Line Support

Field IT Support Analyst (1st / 2nd Line)

Bristol - Onsite 5 days per week (+ Regional Travel to South West & South Wales)

6 Months Initial duration - potentially extended

Circa £38,000 per annum

We’re working with a leading Utilities organisation to recruit a Field IT Support Analyst to join a busy End User Computing team, supporting internal users across the South West and Wales.

This is a hands-on, customer-facing role combining service desk, field support, and project work, ideal for someone who thrives in a fast-paced IT environment.

🔍 The Opportunity

You’ll operate across 1st and 2nd line support , acting as a key escalation point while also delivering front-line service to end users. The role blends:

• Service desk triage and incident resolution
• Onsite and remote support across multiple locations
• Hardware deployment, setup, and maintenance
• Project support (including office moves and hardware refresh activity)

This is a varied position from resolving technical issues remotely to physically setting up and moving equipment onsite.

🧩 What You’ll Be Doing

• Providing 1st / 2nd line IT support via phone, remote tools, and onsite visits
• Troubleshooting hardware, software, and printing issues
• Supporting PC builds, deployments, and installations
• Managing incidents, service requests, and escalations
• Maintaining accurate asset records and ticket logs
• Assisting with project work (e.g., hardware rollouts, site clearances)
• Supporting users across Bristol, South Wales, and surrounding areas

🎯 What We’re Looking For

• Experience in a Service Desk or Field Support role (1st / 2nd line)
• Strong customer-facing skills with the ability to support non-technical users
• Solid technical knowledge of:
• Windows OS & MS Office
• Active Directory
• SCCM
• Exchange
• Experience handling:
• Incidents, service requests, and escalations
• Remote and onsite troubleshooting
• Ability to work in a fast-paced, high-volume environment
• Strong organisation, attention to detail, and problem-solving skills

⚙️ Additional Requirements

• Full UK Driving Licence (essential)
• Comfortable with manual handling of IT equipment when required
• Willingness to travel across the region as part of the role

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention