IT Assistant Support Officer - Inside Ir35

IT Assistant Support Officer

Location - East Sussex

Hourly Rate - 14

Duration - 3 Months initially

Ir35 - Inside (Must use an umbrella company)

We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service.

About the Role

You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology.

Key Responsibilities

• Provide front-line IT support, advice, and guidance to staff and students.
• Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools.
• Record and track incidents and service requests, escalating when necessary.
• Maintain knowledge base articles and contribute to customer communications.
• Support continuous improvement through feedback and collaboration with the wider team.

About You

• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Good organisational skills and a flexible approach to working.
• Ability to work collaboratively as part of a team.
• Basic technical knowledge of IT systems, devices, and applications.
• A commitment to providing excellent customer service.

Desirable skills:

Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box.