IT Service Desk Technican

An exciting opportunity has arisen for an innovative and confident individual to join our IT Team. We are driven by our values, putting the community first in everything we do. We expect our colleagues' values to align with ours, trusting them to be genuine, responsible, and committed to making a difference.

We are proud to be building a diverse workforce and welcome applications from all backgrounds.

We're looking for a natural problem solver who can go beyond simply responding to queries. You'll have the curiosity and capability to identify root causes, helping to implement improvements that continually enhance our IT service.

You'll be based mainly at our Head Office, but you'll also support our branch network, so occasional travel will be required-giving you variety and exposure across the organisation.

In this role you will:

• Serve as the first point of contact for colleagues requiring technical assistance via phone or email
• Troubleshoot, diagnose, and resolve hardware and software issues
• Deliver a high standard of customer service, resolving issues efficiently and professionally
• Provide deskside support at Head Office and occasionally within the branch network
• Manage support tickets, ensuring issues are driven through to resolution
• Follow up with colleagues to confirm that issues have been fully resolved
• Create and maintain technical documentation, including software installation, hardware configuration, and troubleshooting guides
• Effectively identify, assess, monitor, and mitigate risks in line with the Society's risk management framework and regulatory expectations

You will bring:

• Previous experience in a customer service role, ideally within an IT environment
• Good working knowledge of Microsoft technologies including Windows, Outlook, and Office
• An understanding of IT hardware, such as desktops, laptops, printers, and peripherals
• A friendly, approachable, and solutions-focused attitude
• Strong problem-solving skills and a proactive approach to improving service

• 27 days holiday plus Bank Holidays
• Additional leave days including Birthday Holiday, Celebration Day, and Moving House Day
• A competitive pension scheme with up to 10% employer contribution
• A comprehensive benefits package
• The opportunity to work in a values-driven organisation where your contribution truly matters

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.