Loan IQ Application Support

Loan IQ Application support

London

12-month contract

Inside ir35

Purpose of Job

The Loan IQ Support Lead (VP) is accountable for the strategic and operational leadership of the Loan IQ production environment, ensuring stability, resilience, and continual improvement of a mission critical lending platform. This role provides senior oversight of incident, problem, and change management activities while driving platform optimization, risk reduction, and partnership with business stakeholders across Lending Operations, Front Office, Finance, Risk, and Technology.

The VP serves as a key liaison between Technology, Vendors, and enterprise functions to support complex commercial lending workflows and integrations across the broader loan servicing ecosystem

The role requires a deep understanding of syndicated and bilateral loan processing, strong technical acumen and experience with Loan IQ.

Background

Loan IQ provides loan booking and servicing functionality across two of the three product pillars (Loans, Trade Finance) of the front office pillars:

• SFS (Structured Finance Solutions)
• SPD - Specialised Products Department
• ISD - International & Structural Finance Department
• TPD - Transportation Department
• CIB (Corporate & Investment Bank)
• CBDE 1 and 2 - Corporate Banking Japanese and Non-Japanese
• GTBD - Global Transaction Banking Department
• GFIG - Global Financial Institutions Group Department
• GTFD - Global Trade Finance Department
• LCME - Loan Capital Markets
• FMD - Financial Markets Department

Facts / Scale

• Lending makes up c.60% of EMEA gross profit, contributing c.$1.2bn pa.
• Engaging with IT and non-IT colleagues at all levels in EMEA is key to being successful in this role.
• Engaging with external vendor Finastra for incident resolution
• Office environment minimum 5 days per fortnight (split 2-3 days per week).

Accountabilities & Responsibilities

• Direct and govern Level 2/3 support activities across incident, problem, and change management, ensuring audit ready processes and documentation.
• Provide executive oversight of daily batch cycles and upstream/downstream interfaces, proactively addressing bottlenecks and performance risks.
• Review root-cause analyses for major incidents and champion long term remediation plans.
• Lead the roadmap for platform stability, resiliency upgrades, technical debt remediation, and infrastructure modernization.
• Drive strategic enhancements, system upgrades, and integration initiatives across the lending technology estate.
• Champion automation, monitoring improvements, and self service capabilities to reduce manual intervention and operational risk.
• Serve as the senior point of escalation for Operations, Front Office, Product Control, and Risk teams.
• Drive alignment between business workflows and platform capabilities, enabling efficient loan servicing, reporting, and control processes.
• Translate complex technology issues into executive friendly communication during incidents and governance forums.
• Provide governance across all Loan IQ-related integration points (e.g., GL feeds, data lakes, reporting platforms, payment systems).
• Oversee data integrity controls, reconciliation processes, and triage of high impact data defects.
• Guide usage of SQL and data diagnostic tools to support analytics and operational investigations.
• Ensure all support activities meet enterprise risk, audit, and regulatory standards.
• Work with L1 production support team for issue resolution

Knowledge, Skills, Experience & Qualifications

Required:

• Deep understanding of commercial lending workflows (syndicated, bilateral, agency, trading, servicing).
• Strong understanding of the Loan IQ data model and configuration tables
• Strong background in production support leadership, including major incident management and platform governance.
• Familiarity with ITIL processes and tools (e.g., ServiceNow, JIRA).
• Experience managing cross functional teams and influencing senior stakeholders.
• Solid grasp of SQL, batch processing, integration architectures, and vendor supported systems.
• Ability to work in a fast-paced, regulated environment with on-call responsibilities.

Preferred:

• Experience with Loan IQ APIs, data extracts and reporting tools.
• Exposure to regulatory environments related to credit, operational risk, and financial reporting.

If you believe you have the experience required, please apply with your CV now for instant consideration!

TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

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We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.