M365 SME (2nd & 3rd Line)

M365 SME (2nd & 3rd Line)

Rate - £500 (a day)

Location - London (Hybrid)

Duration - 3 months (Initially)

Ir35 - Inside (Must use an umbrella company)

We're seeking an experienced Microsoft 365 Support Subject Matter Expert to provide 2nd and 3rd line technical support across a busy enterprise environment. Higher-education experience is advantageous but not essential.

Key Responsibilities

• Deliver advanced M365 administration and troubleshooting, including Exchange Online, Teams, SharePoint, OneDrive, and security/compliance features.

• Provide 2nd & 3rd line support, diagnosing and resolving complex issues escalated from the service desk.

• Implement and maintain governance, security, and best practices across the M365 platform.

• Support upgrades, integrations, and user adoption initiatives, collaborating with infrastructure and security teams.

• Create and maintain documentation and knowledge articles to enhance first-line resolution.

Skills & Experience

• Proven experience supporting and administering Microsoft 365 / O365 environments.

• Strong knowledge of Exchange Online, Teams, SharePoint, Intune, and Azure AD.

• Background in 2nd/3rd line IT support within medium-to-large organisations.

• Excellent problem-solving skills and ability to manage incidents through to resolution.

• Higher-education sector experience is a plus but not required.

Join a collaborative IT team where your M365 expertise will help deliver a secure, efficient, and user-friendly digital workplace.