NOC Team Lead - London

Job ID: BROADBEAN_647371788884597Location: London, Greater LondonContract: PermanentIndustry: ITSalary: 50,000 - 55,000 per yearRecruiter: Vernon WillimentE-Mail: vernon.williment.64737.9115@adeccops.aplitrak.comNOC Team Lead - (Wi-Fi, LAN/WAN) - LondonLocation: Central London (Office based 5 days a week) Salary: £50,000 - £55,000As NOC Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network Support EngineersYou'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function.

Essential Skills - Networking & Wi-FiEnterprise Wi-Fi troubleshooting and supportLAN/WANTCP/IP, DNS, DHCP, VLANs and VPNsSwitches, routers, firewalls and wireless access pointsTeam LeadershipLead, mentor and develop a team of Service Desk Analysts and Support Engineers.

Manage resource planning, staff rotas and workload allocation.

Assist with recruitment, onboarding and training initiatives.

Create a positive, collaborative and customer-focused team culture.

Conduct regular performance reviews and coaching sessions.

Service Desk ManagementOversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets.

Monitor queues, workloads and escalation paths.

Coordinate responses to high-priority incidents.

Maintain excellent documentation and ticket quality standards.

Customer Service & EscalationsAct as the senior escalation point for customers and engineers.

Resolve complex technical and service-related issues.

Drive high levels of customer satisfaction.

Communicate effectively during incidents, outages and service-impacting events.

Identify recurring issues and implement preventative measures.