Network Operations Lead - London

Network Operations Lead

London - office, client site, and home-based work. £75,000 - £80,000 + bonus + perm benefits

We are seeking an experienced Network Operations Lead with strong expertise in network infrastructure, service delivery leadership, and service operations management. In this influential role, you will oversee the delivery, stability and continuous improvement of network Run services, ensuring exceptional service quality, customer satisfaction, and operational excellence.

If you are passionate about leading high-performing technical teams and driving best-in-class network operations, this could be your ideal next move.

Key Responsibilities

• Lead and manage network and infrastructure Run services, ensuring SLA achievement, stability, and high-quality operational delivery.
• Develop, mentor and inspire technical teams, fostering a culture of growth, capability development, ownership and service excellence.
• Ensure strong service governance frameworks, reporting, operational controls and performance management.
• Drive productivity, automation, optimisation and capability uplift aligned to global standards and transformation initiatives.
• Collaborate with internal delivery, engineering and leadership stakeholders to drive process standardisation, service improvements and innovation.
• Champion modern tooling, proactive monitoring, and continuous improvement across network operations.

Skills & Experience

• Proven experience in network operations or infrastructure managed services within complex enterprise environments.
• Strong leadership capability with proven experience in coaching, developing and motivating high-performance technical teams.
• Demonstrable experience achieving SLA compliance, operational KPIs and service stability improvements.
• Commercial awareness including cost optimisation, value delivery and productivity planning.
• Solid technical understanding of network technologies including (but not limited to):
  • SD-WAN
  • Wireless LAN
  • SASE
  • Hybrid networking environments