Service Delivery Engineer

Location: Waterlooville (Hybrid - 3 days office / 2 days remote)

Salary: £27,976

Employment Type: Full-time

Are you a dependable, calm and customer-focused IT professional who thrives in structured, well-organised environments? Do you take pride in delivering support that feels reassuring-not rushed? If so, this could be your ideal next step.

We're partnering with a forward-thinking IT services organisation dedicated to bringing clarity, structure and confidence to their customers' technology environments. As their new Service Desk Engineer, you'll be the friendly expert their clients rely on every day.

As the first point of contact on the Service Desk, you set the tone for the entire customer experience. Your ability to provide steady communication, clear ownership and consistent execution directly shapes trust in the service.

• Be the friendly, professional first contact for customer queries
• Own tickets confidently within your scope, keeping communication clear and consistent
• Provide calm, structured updates customers can rely on

• Diagnose and resolve first-line issues in Microsoft 365 and related environments
• Log, document and categorise tickets accurately within the service management system
• Escalate to technical teams appropriately with clear, complete information
• Help reduce repeat issues by spotting patterns and raising recurring problems

• Follow defined processes with discipline
• Support joiner/mover/leaver workflows
• Contribute positively to team stability and knowledge sharing
• Participate in service reviews and improvement discussions
• Uphold information security requirements aligned with ISO standards

• Experience in a 1st Line / Service Desk role (MSP experience preferred)
• Strong working knowledge of Microsoft 365 administration
• Confidence using structured ticketing systems
• A calm, clear communication style
• A process-driven mindset and comfort working within set service levels
• A genuine desire to help customers feel informed, reassured and supported

• Exposure to ITIL or similar service management frameworks
• Experience working in ISO-aligned environments

• Dependable, steady and structured
• Clear communicator
• Calm under pressure
• Team player committed to quality over ego
• Comfortable escalating when needed rather than overreaching

• Competitive salary
• Private Healthcare
• Company Pension Scheme
• Life Assurance
• Generous 28 Days Holiday (including bank holidays), plus additional days for long service
• Birthday & Christmas Leave
• Hybrid Working
• On-site Parking
• Volunteer Days
• Employee Assistance Programme
• Casual Fridays with free breakfast and an afternoon beer
• Plenty of growth, development and upskilling opportunities

This organisation believes in clarity, accountability and people-first values. They champion inclusivity, sustainability and integrity, and are committed to providing a workplace where everyone feels safe, supported and heard. They welcome applicants from all backgrounds and perspectives.

If you're someone who likes doing things properly-not hurriedly-and you take pride in delivering clear, dependable support, we'd love to hear from you.

Apply today through Adecco and take the next step in your IT career.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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