Service Design and Transition Lead ( ECB programme)

Service Design & Transition Lead - ECB Programme
Contract: 12 Months
Location: London - Hybrid (5 days in 10 in the office)
Rate: Highly Competitive
Status: Inside IR35
Working Pattern: Full-time

We are currently recruiting for an experienced Service Design & Transition Lead to join a major transformation programme within a leading financial services organisation. This role will play a key part in supporting the organisation's strategic ambition to become a Tier 1 bank in EMEA and meet the regulatory expectations of the European Central Bank (ECB).

The successful candidate will lead the end-to-end service design and introduction lifecycle, ensuring all new or changed services are operationally ready, compliant, resilient, and aligned with both regulatory and internal standards.

Required Experience & Skills

• Proven experience within Service Design & Transition in a regulated financial services environment.
• Strong understanding of ITIL v4 service management frameworks.
• Experience supporting large-scale transformation programmes within banking or financial services.
• Strong stakeholder management and communication skills.

Excellent documentation and process mapping capabilities

Key Responsibilities

Service Design & Transition

• Lead the full service design and introduction lifecycle for ECB programme deliverables.
• Develop and implement Service Design Packages (SDPs) for new and changed services.
• Ensure services are designed for resilience, scalability, and operational supportability.
• Ensure all service components including SLAs, OLAs, support models, monitoring, and runbooks are in place prior to go-live.

Programme Support

• Act as the service readiness lead for regulatory deliverables.
• Support the implementation of operational resilience and service continuity capabilities.
• Ensure traceability of service design decisions against ECB regulatory requirements and internal audit standards.

Service Management Process Development

• Support the implementation and maturity of Service Design and Introduction processes across EMEA.
• Develop governance standards, templates, and workflows for service onboarding and transition.
• Contribute to training and awareness sessions across delivery and operational teams.

Stakeholder Management

• Engage with stakeholders across Technology, Risk, Compliance, and Business teams.
• Facilitate service readiness reviews and go/no-go decisions.
• Provide regular updates into governance and steering forums.

Operational Readiness & Continuous Improvement

• Ensure operational teams are fully equipped to support new services.
• Drive improvements to service introduction processes and tooling.
• Support implementation of monitoring, alerting, and reporting aligned to ECB expectations.

Preferred Qualifications

• ITIL v4 Certification.
• Project Management certification.
• Experience with Visio and SharePoint.
• Background in enterprise architecture or solution design.
• Experience working with Japanese or Asian financial institutions would be advantageous.

How to Apply:

Please submit your CV along with a brief cover letter outlining your relevant experience and passion for this role. Let's shape the future of system support together!

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