Service Design and Transition Manager

Adecco are pleased to be recruiting for a Service Design and Transition Manager to work within Southern Water

Location: Hybrid working (Highly flexible, UK-based - Durrington office attendance periodically)
Contract Type: Permanent
Salary: £42,000 - £62,500 + 5% bonus + benefits

Are you passionate about service design and eager to lead seamless transitions within the Facilities Management industry? Our client is looking for a dynamic Service Design and Transition Manager to join their growing team! If you thrive in a collaborative environment and are ready to make a significant impact, this is the role for you!

Key Responsibilities:

As the Service Design and Transition Manager, you will play a pivotal role in:

Service Design Activities (40% of your time):

- Defining roles and responsibilities throughout the project lifecycle.
- Reviewing gathered requirements and consulting with teams to ensure achievability.
- Collaborating with support teams to scope high-level support and understand ongoing resource needs.
- Developing the Total Cost of Ownership (TCO) for services.
- Creating and maintaining the Service Design Package, ensuring alignment with business objectives and operational requirements.
- Participating in design reviews to validate service readiness.

Service Transition Activities (60% of your time):

- Delivering and governing the end-to-end Service Transition process for allocated projects.
- Acting as the key point of contact between Project Managers and stakeholders, ensuring alignment of service requirements.
- Identifying and mitigating risks related to service delivery, contributing to the Project and Risk register.
- Coordinating Internal Service Acceptance Boards (SAB) and managing the Acceptance into Service (AIS) process.

What We're Looking For:

To excel in this role, you should possess:

• Strong understanding of ITIL practices, particularly in Service Design, Transition, and Operations.
• Proven experience in delivering service design and transition activities within IT Projects.
• Expertise in developing Service Support Models, SLAs, OLAs, and process workflows.
• Excellent stakeholder management, communication, and facilitation skills.
• Strong problem-solving and organizational abilities, with familiarity in project governance and RAID management.

Why Join Us?

Joining our client means you'll be part of a vibrant and innovative team. Here are some of the perks that come with the role:
Flexible hybrid working arrangements to promote work-life balance.
Opportunities for professional development and career growth.
Engaging team culture focused on collaboration and innovation.
Comprehensive benefits package to support your well-being.

If you're ready to take your career to the next level and make a real difference in service design and transition, we want to hear from you!

How to Apply:

Send your CV and a brief cover letter outlining your relevant experience, Don't miss out on this exciting opportunity to shape the future of service delivery within Facilities Management!

Join us and be a part of something great!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)