Service Desk / 1st Line Technical Support - Nottingham
Service Desk / 1st Line Technical Support - Nottingham - £24,000 Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. A fantastic opportunity for someone looking to start or develop their IT career. You'll be the first point of contact on a busy Service Desk, handling calls, emails and tickets while providing excellent customer service. Role Highlights: First‐line IT support for password resets, account admin, mailbox requests and basic troubleshooting.
Log and manage tickets accurately in the ITSM tool.
Escalate issues when needed and keep users updated throughout.
Follow ITIL‐aligned processes and SLAs.What We Need: Strong communication skills and confidence on the phone.
Customer service experience (IT experience is a bonus).
Good attention to detail + willingness to learn.Desirable: Active Directory, Office 365 or ITSM tool knowledge. xkybehq Perfect for anyone with a passion for technology and a desire to build an IT career.
Apply now
Log and manage tickets accurately in the ITSM tool.
Escalate issues when needed and keep users updated throughout.
Follow ITIL‐aligned processes and SLAs.What We Need: Strong communication skills and confidence on the phone.
Customer service experience (IT experience is a bonus).
Good attention to detail + willingness to learn.Desirable: Active Directory, Office 365 or ITSM tool knowledge. xkybehq Perfect for anyone with a passion for technology and a desire to build an IT career.
Apply now