Service Desk Administration Assistant

Are you ready to embark on an exciting journey in the world of IT? Our client is looking for a vibrant and dedicated Service Desk Administration Assistant to join their dynamic team! This is a fantastic opportunity to contribute to a fast-paced environment while honing your skills in IT support and administration.

Summary:

• Start date: March/April 2026
• Duration: 6- 9 months maternity leave cover
• Location: Plymouth
• Pay Rate: £17.25 per hour
• Hours: 37 per week Monday to Friday all onsite

What You'll Do:

In this role, you will be the backbone of the Service Desk, supporting our Service Desk Analysts with a variety of essential in-office tasks. Your responsibilities will include:

• Building and configuring IT hardware such as phones, tablets, and laptops.
• Dispatching stock to various company sites, ensuring teams have what they need to succeed.
• Collecting equipment from the IT&D stockroom and managing inventory efficiently.
• Creating, editing, and maintaining user documentation to keep everything organized.
• Keeping accurate asset and service records to support smooth operations.
• Fielding incoming help requests via phone and logging incidents or service requests.
• Carrying out any other duties necessary for the seamless functioning of our team.

Who You Are:

We're looking for someone who thrives in a collaborative environment and is eager to learn. Here's what you'll need to shine in this role:

• Strong prioritisation and organisational skills to manage your own workload and meet tight deadlines.
• A good understanding of IT hardware and software-your tech-savvy nature will be invaluable!
• Professional and empathetic communication skills to assist users effectively.
• The ability to work effectively within a team, contributing to a positive atmosphere.

If you're enthusiastic about IT and eager to make a difference, we want to hear from you! Don't miss out on this opportunity to grow your skills and work with a passionate team.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

If you do not hear back after 5 working days, please assume that you have unfortunately been unsuccessful on this occasion.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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