System Support Engineer

Job Title: System Support Engineer

Location: London

Contract Length: 6months (rolling up to 2 years)

Pay rate: Between £416 - £490 pwd Umbrella.

A leading global investment bank is seeking a System Support AVP to join its technology function in London. This role sits within a core engineering team responsible for supporting and maintaining critical internal systems across the organisation.

The Role

You will play a key role in supporting production systems, ensuring stability, performance, and rapid issue resolution. This is a hands-on role combining technical troubleshooting, stakeholder communication, and continuous improvement of support processes.

You’ll work closely with development teams, infrastructure, and global support teams (including London and New York) to diagnose issues, identify root causes, and implement effective solutions.

Key Responsibilities

• Troubleshoot and resolve production system issues across Windows servers, SQL Server, and Oracle environments
• Perform root cause analysis and implement fixes (code, SQL scripting, configuration)
• Liaise with internal teams (Infrastructure, Network, DBA, Helpdesk) and external stakeholders
• Provide clear communication and updates to business users and support teams
• Support application releases and ensure smooth deployment into production
• Contribute to system stability, scalability, and security improvements
• Participate in an out-of-hours support rota
• Maintain accurate documentation, ticketing, and incident reporting
• Support disaster recovery environments and non-production systems

Requirements

• Strong experience in application/system support within enterprise environments
• Hands-on knowledge of SQL (T-SQL or PL/SQL)
• Experience with Windows Server environments and database systems
• Proven ability to troubleshoot complex production issues
• Strong communication skills with both technical and non-technical stakeholders
• Experience working in banking or regulated environments is highly desirable

Why Apply?

• Opportunity to work in a global, enterprise-scale environment
• Exposure to business-critical systems and production support
• Collaborative, international team across multiple locations
• Strong mix of technical depth and stakeholder engagement

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.