System Support and Development Analyst

Adecco are pleased to be recruiting for a System Support & Development Analyst to join the Civil Nuclear Constabulary on a permanent basis.

• £35,854 per annum, plus £2,000 South East allowance
• Permanent
• Monday - Friday, 37 hours per week
• Location: Culham, Oxfordshire or Calder Bridge, Cumbria (hybrid working)

The role of the SSDA will involve working closely with the system users to analyse internal processes, provide solutions and the associated documentation.

The CNC's Business Systems teamwork within defined business wide SLAs and the SSDA will be responsible for managing and resolving support calls (across a range of supported systems) and where not possible to work with the Managed Service provider and system supplier to resolve issues.

Provide expert advice and training as required and be adaptable to meet the varying requirements of the BPSS; undertaking similar activities in respect of other business service systems as and when required.

Required Skills:

• Possess or achieve the ITIL Foundation Certificate within 12 months.
• Pragmatic attitude to problem solving.
• Ability to comprehend technical issues.
• High degree of accuracy and attention to detail.
• Strong communication and interpersonal skills which can be adapted to suit all audiences.
• Methodical and organised approach.
• Experience of Business Systems or Business Applications, preferably in Oracle Fusion, HCM and related Modules

Job Dimensions:

• Ensuring stability, continuity, and availability of the core applications. The role holder also provides a rapid response to incidents and escalated user queries.
• Responsible for proactively identifying opportunities to better support business processes, the SSDA also works with management and end-users to support new and existing applications and reports.
• Working across a variety of applications and projects including set-up, maintenance, and ensuring the delivery of a high-quality service.
• Understand how you contribute to performance, ensure targets are met and strive for continuous improvement.
• Support and participate in problem and knowledge management processes.
• Support operational activities through effective incident and data resolution, minimising disruption to the end user.
• Promote and improve data quality of BPSS related systems, ensuring up to date and accurate information to allow the informed evaluation of resource requirements and effective management of staff.
• Configure and manage the system(s) in line with the documented change control process, and access permissions to ensure the requirements of the organisation are met; have due regard for system and modular interdependencies and interfaces together with local user and national data security (access) requirements

If you have the skills for this role, please apply. If your CV is shortlisted, an Adecco Consultant will be in touch to discuss submitting an application to the Force.

Please Note: due to Police Criteria, you must have lived in the UK for at least the last 3 years continuously to apply for this role. Anything less will not be considered. Any Job Offer made by the Force will be subject to Police Vetting.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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