Technical & IT Support Engineer

We are recruiting for a hands-on Technical & IT Support Engineer to join a growing, specialist business in Aylesbury.

This is a varied, office-based role combining technical engineering support with internal IT support - ideal for someone who enjoys fixing problems, working with people, and getting involved in both hardware and systems.

You will play a key role in supporting both customers and internal teams, ensuring equipment and systems are running smoothly.

Technical / Engineering Focus:

• Diagnose and troubleshoot hardware and software faults on specialist equipment (remote & workshop-based)
• Support field engineers with live technical queries and breakdowns
• Manage and coordinate repairs within the workshop
• Deliver responsive, high-quality support to customers via phone and remote tools
• Maintain accurate service records and contribute to continuous improvement

Internal IT Support:

• Provide IT support to office and field-based staff
• Troubleshoot day-to-day issues (Windows 11, password resets, user access, etc.)
• Support Microsoft 365, Active Directory, and general IT systems
• Assist with on-boarding/off-boarding, equipment setup, and IT asset tracking
• Liaise with central IT teams for escalations

You will need to have:

• Experience in IT support, technical support, or similar
• Strong troubleshooting and problem-solving skills
• Knowledge of Windows 11, Microsoft 365, and Active Directory
• A practical, detail-focused and people-oriented approach
• Interest or background in engineering, electronics, or technical environments (desirable)
• Full UK driving licence

Benefits include:

• Annual bonus scheme
• 25 days holiday + 3 days Christmas shutdown (+ bank holidays)
• Holiday buy/sell scheme
• Pension (with employer contribution)
• Private medical (after qualifying period)
• Company laptop & mobile
• Ongoing training and development
• Employee perks, discounts & company events

This is a great opportunity for someone who enjoys variety, problem-solving, and working across both IT and engineering in a supportive environment.

For more information about this exciting opportunity, please contact Adecco Aylesbury or apply via this job site.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.