Technology Support Engineer

Technology Support Engineer

Fully Onsite

Contract Length: 12 months

Location: London

About the Role:

Our client is seeking a dedicated Desktop Engineer to join their technology team on a 12 month contract. This vital role involves providing exceptional front-line technical support to employees across both front and back-office operations. The Desktop Engineer will play a key role in ensuring the smooth operation of IT infrastructure, which directly influences employee productivity and client service effectiveness.

Key Responsibilities:

• Act as the primary contact for all IT-related issues, including hardware, software, and network problems.
• Resolve support tickets related to desktops, laptops, mobile devices, printers, and peripherals promptly and effectively.
• Support a diverse employee base, understanding the specific technology needs and urgency levels of different groups.
• Install, configure, and maintain various hardware and software, including deploying new devices, migrating user data, troubleshooting application issues, and performing hardware upgrades and repairs.
• Log, track, and prioritise support requests using the ticketing system, ensuring detailed and accurate documentation of troubleshooting steps and resolutions.
• Provide basic training and guidance on the use of new hardware, software, and security protocols.
• Adhere to security policies and compliance regulations, ensuring all devices and applications meet security standards through regular patches and updates.
• Collaborate with other IT teams, including networks, application support, and cybersecurity, to escalate and resolve complex issues.
• Contribute to and maintain a knowledge base of technical articles and solutions to empower employees with self-service options.

Qualifications:

• Experience: 3+ years in a desktop support or technical support role, preferably within a corporate or financial services environment.
• Technical Skills: Strong proficiency in supporting Windows 11 and Microsoft Office 365 applications (Outlook, Word, Excel, Teams, etc.). Good understanding of Active Directory, Group Policy, and user account management. Knowledge of network fundamentals and experience with hardware troubleshooting and repair for desktops, laptops (Dell, HP, etc.), and printers.
• Customer Service: A strong commitment to providing excellent customer service with a positive, professional, and patient demeanour.
• Problem-Solving: Excellent analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues quickly.
• Communication: Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Adaptability: Ability to manage multiple priorities and work effectively in a fast-paced, high-pressure environment.
• Collaboration: A collaborative mindset with a willingness to share knowledge and assist colleagues.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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