Ticketing Operations Lead

Ticketing Operations Lead

Are you ready to take the lead in revolutionising customer-facing payment systems in the transport sector? Our client is seeking an enthusiastic and dedicated Ticketing Operations Lead to join their dynamic team in the heart of Manchester!

Your Mission:

As the Ticketing Operations Lead, you will spearhead the operational management and optimisation of all customer-facing payment systems across both digital and physical transport environments. Your focus will be on ensuring seamless, Real Time, and compliant payment experiences for millions of passengers.

Key Responsibilities:

• Incident & Problem Management:Lead responses to major incidents, coordinate suppliers and technical teams for swift resolution, and ensure effective communication of progress to stakeholders.
• System Reliability & Uptime:Ensure maximum availability and performance of all customer-facing applications and services, safeguarding revenue and enhancing user experience.
• Continuous Improvement:Identify opportunities for automation and process enhancements, driving operational excellence and reducing recurring issues.
• Compliance & Regulatory:Ensure adherence to PCI DSS, EMV standards, and transport regulations, working closely with security experts to maintain data safety.

What You Bring:

Essential Experience:

• Proven management experience in high-availability, customer-facing systems.
• Understanding of payment systems and cloud environments (AWS).
• Extensive incident resolution coordination experience.

Desirable Experience:

• Experience in the public transport sector or regulated payment industries.

Essential Attributes:

• Strong leadership, coordination, and communication skills.
• Proactive problem-solving mindset.
• Customer and commercial focus.

Why Join Us?

• Play a crucial role in enhancing customer experiences for millions of passengers.
• Collaborate with a diverse range of internal and external stakeholders.
• Lead a team dedicated to operational excellence and innovative solutions.

If you are passionate about improving payment systems and want to make a real difference in the transport sector, we want to hear from you!

How to Apply:

Ready to embark on this exciting journey? Submit your application today and join a vibrant team that's driving the future of ticketing operations!

Join us in shaping seamless travel experiences for everyone!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.