Service Support Administrator
Adele Carr is working with a highly respected provider of digital solutions, operating across the UK & Ireland. With nearly 30 years' experience, the business supports customers across supplying industry leading equipment alongside a strong after-sales and technical support function.
Customer service is central to the business, and they are now looking to recruit a Service Support Administrator to join a growing Service team based at the Crewe head office in a fully onsite role.
As a Service Support Administrator, you will play a key role in supporting customers, field engineers and internal teams, ensuring service requests are handled efficiently and professionally. This is a varied, fast-paced role ideal for someone who enjoys organisation, problem-solving and working closely with technical teams.
Key Responsibilities- Act as a first point of contact for customers reporting service or technical issues
- Log, manage and track service calls using internal systems and schedule visits.
- Coordinate and schedule Field Service Engineer visits across the UK & Ireland
- Liaise with engineers to ensure correct parts, information and access are in place
- Support parts ordering, tracking and allocation for service jobs
- Maintain accurate service records and customer histories
- Assist with service contract administration and renewals
- Support invoicing for chargeable service work
- Communicate clearly with customers, providing updates and managing expectations
You will be highly organised, customer-focused and confident working in a service-led environment. We're looking for someone who has:
- Experience in a service administration, support coordination or helpdesk role
- Strong communication skills and confidence dealing with customers and engineers
- Excellent organisational and time-management skills
- Good IT skills and experience using CRM or job-logging systems
- A calm, professional approach when handling urgent or technical issues
- Experience in engineering, manufacturing, IT support or equipment-based environments would be advantageous but not essential.
- A stable role within a well-established technical business
- Supportive team environment with strong internal knowledge
- Opportunity to build technical and operational expertise
- Long-term career prospects and development opportunities
- Competitive salary and benefits package