Head of Delivery (Software) JBLE1 NI

Head of Delivery - Software Location: Hybrid (3 days office-based) Travel: Quarterly US travel Salary: Competitive + benefits About the Company Our client is a fast-growing software company entering an exciting new phase of growth. Having built a strong foundation through innovation and product development, the business is now scaling its customer delivery capability to support increasing demand and more complex enterprise implementations. The company works with large global organisations, delivering sophisticated software solutions that solve complex operational and technical challenges. An experienced Head of Delivery is now required to help shape and lead this next stage of growth. The Role The Head of Delivery will play a critical leadership role in overseeing successful customer delivery across a portfolio of enterprise projects. This individual will be responsible for ensuring projects are delivered successfully, customer expectations are managed effectively, and internal teams are positioned to deliver against clear priorities. The successful candidate will work directly with senior customer stakeholders, including budget holders and delivery sponsors, managing expectations, navigating challenges, and ensuring delivery remains on track. Internally, they will act as the bridge between customer priorities and delivery teams, helping to remove blockers, manage scope, and improve delivery performance. This role would suit someone who thrives in fast-paced environments, enjoys solving complex delivery challenges, and is motivated by building a scalable delivery function. Key Responsibilities Lead delivery of customer implementation projects from kick-off through go-live Build strong relationships with senior customer stakeholders Manage project timelines, milestones, risks, and escalations Proactively manage customer expectations and delivery commitments Protect delivery teams from scope creep and uncontrolled change Drive formal change control when requirements evolve Partner with technical, operational, and commercial teams to ensure successful delivery Identify customer growth opportunities and share these with account teams Support the development and scaling of the companys delivery capability Candidate Profile Essential Significant experience in customer-facing software delivery roles Proven track record managing complex enterprise client relationships Experience delivering software implementations under pressure Strong stakeholder management and communication skills Commercial awareness and confidence handling challenging conversations Strong problem-solving and decision-making capability Preferred Experience in start-up or scale-up environments Experience building or scaling delivery teams Comfortable operating in fast-paced, evolving environments Success in the Role The successful candidate will quickly take ownership of a live portfolio of customer projects and help bring greater structure, predictability, and scalability to delivery. Over time, they will build and lead a high-performing delivery organisation that becomes a key driver of the companys continued growth. This is an excellent opportunity to join a high-growth software business in a pivotal leadership role. The role offers the chance to shape delivery strategy, build capability, and make a significant long-term impact within a scaling organisation.

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