VoIP Technician (Northampton)

🚨 We're Hiring | Contact Centre - Platform Support Engineer

📍 Location: Northampton (Hybrid / On-site)

💼 Contract | Outside IR35

🕒 2-3 Months Contract

We're supporting a financial services organisation as they roll out a new contact centre platform (NICE CXone) across the business, and they’re looking for someone with hands-on experience with the platform to join the project team.

The platform is currently in pilot phase, with full vendor support in place. You'll be joining at a critical time to help support a 500-user rollout, ensuring smooth operation, configuration, and day-to-day platform support.

Key Responsibilities:

• Configure and maintain call flows, IVRs, and routing within NICE CXone

• Provide operational support and troubleshooting

• Act as a link between internal users and the vendor

• Keep documentation up to date as changes are made

• Help ensure a stable, well-supported rollout

✅ What You’ll Need:

• Experience supporting or administering NICE CXone or a similar contact centre platform

• Good understanding of VoIP, PBX, and call routing principles

• Able to handle support tickets and config changes efficiently

• Strong communication skills and attention to detail

📩 Interested? Drop me a message or apply directly