1st/2nd Line Support
1st/2nd Line IT Support - Manchester
Location: Manchester – On-site, 5 days per week
We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies.
Key Responsibilities:- Provide 1st and 2nd line support to end users, both remotely and on-site.
- Manage and resolve hardware, software, and network issues.
- Support Office 365, Exchange, and on-premise systems.
- Respond to and resolve tickets using the company’s helpdesk system.
- Install, configure, and maintain IT equipment.
- Escalate complex issues to senior engineers as required.
- Maintain excellent communication with users, keeping them informed throughout the support process.
- Proven experience in a 1st/2nd line IT support or helpdesk role.
- Strong troubleshooting skills and ability to resolve issues efficiently.
- Experience with Office 365, Exchange, and on-premise environments.
- Confident with hardware installation, maintenance, and problem resolution.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Excellent career progression and training opportunities
- Good holiday entitlement